Mattel Global
Consumer Support
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Frequently Asked Questions

The Camera/Printer busy error appears when there is a communication error between the printer and the computer. To correct this issue:

  • Close the software
  • Open Control Panel
  • Open the Printers & Faxes
  • Double-click the Mattel Barbie Doll’D Up Nails Printer
  • Delete any nail prints that are in the queue