Mattel Global
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Frequently Asked Questions

Many issues with the controller can be resolved by changes or updates to the video driver, the DirectX software or the display settings.

The issues that can be resolved by these updates and changes are:

Installation issues
Crashes and freezing
Display errors such as the wrong colors, images disappearing, or blank screens

If you need assistance updating the video driver, DirectX software and/or changing display settings, we suggest the visiting Microsoft's website.