Mattel & Fisher-Price
Customer Service
FAQ Sheets Icon

Frequently Asked Questions

There are a series of tests built into the camera. These tests are accessed by pressing all buttons and the power button at the same time when the camera is off. You have two choices:

  • Complete the tests.
  • Remove the batteries to reset.

To complete the tests:

Fisher Price Logo

  • Press the shutter button once.

Blue Screen with Checkmem on Screen

  • Press the shutter button once.
  • Will take about 60-180 seconds to complete.
  • The word "ok!" appears in the lower right hand side of the screen when finished.
  • Press the shutter button to continue.

Rolling Colors on the Screen

  • Press the shutter button to continue.

Blue Screen with Play Voice and Sounds Continuously

  • Press the shutter button to continue.

The camera will power down when the tests are complete.