Mattel Global
Consumer Support
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Frequently Asked Questions

If Bigfoot stops working, check the following

  • Motor Stall – Was there any audible beeps from Bigfoot before he shut down: If audible beeps came from Bigfoot, a motor has stalled.
    • 1-Beep = arm motors stall
    • 2-Beeps = leg motor stall
    • 3-Beeps = head motor stall

To Fix the Motor stall:

    • Remove any obstruction from Bigfoot’s path.
    • Turn the product off and then back on to restart the product.
    • If this stall condition continues to happen when no obstruction is present, there is a malfunction with Bigfoot.  Please contact Consumer Relations.
  • Low Battery - Did Bigfoot say ‘Low battery’ before he stopped.
    • If the battery is low, Bigfoot will say ‘low battery’, and the battery pack needs to be charged.