Mattel & Fisher-Price
Customer Service
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Frequently Asked Questions

If your pictures do not appear on the handheld device, check the following:

  • You may have run out of storage space. Delete some content on the handheld device (using iXL™ Computer Software) or install an SD card (sold separately) to increase the storage space.
  • You may not have transferred pictures properly. Please be sure you use only iXL™ Computer Software to transfer content to the handheld device.  Also, handheld device power must be ON and the handheld device must be open during the transfer process.
  • The photo file format is not correct.  It must be JPEG (JPG).