Mattel & Fisher-Price
Customer Service
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Frequently Asked Questions

You can create up to 5 custom profiles.

  • Connect the handheld device to your computer.
  • Open it and turn power ON.
  • Go to the Customize section of the iXL™ Computer Software.
  • Upload a picture and answer questions using the drop-down menus.
  • Be sure to include a name in the Name field. Please note: the name can not be more then 9 characters long.
  • Click on the Transfer Profile arrow to move the information to the handheld device.