Mattel & Fisher-Price
Customer Service
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Frequently Asked Questions

If the iXL™ handheld device power will not turn on, check the following:

  • Make sure you have new batteries installed.
  • Clean the battery compartment with a dry cotton swab or cloth. Make sure the gold contacts do not have any dust on them.
  • If you're using an SD card, make sure it is propery installed.
  • Make sure the handheld is open all the way. If the hinge switch is closed it can turn the handheld power off.