Mattel & Fisher-Price
Customer Service
FAQ Sheets Icon

Frequently Asked Questions

  • Make sure the iXL™ Computer Software is installed on your computer.
  • Connect the handheld device to your computer and turn the power on.
  • You may need to replace the batteries in your handheld device.
  • Unplug the USB cable from the USB port on your computer, and reinsert it into another USB port on your computer.