Mattel & Fisher-Price
Customer Service
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Frequently Asked Questions

  • Touch the screen with your finger to move forward to the next page.
  • If the game keeps freezing, try doing a hard reset. 
    • Click the home button on your iPad to get to the home screen.
    • Then double-click the home button again. The multitasking bar will appear. 
    • Touch the thumbnail of the Apptivity game until it wiggles, and then touch the minus button. 
    • Then click the home button again, and restart the game by clicking the thumbnail for the game on your home screen.