·         Check the bottom of the figure for debris, and wipe it with a clean, dry cloth.

·         Wipe your screen with a soft, dry cloth to ensure the best conductivity with the figure.

·         Do not wear gloves or mittens since the figure needs to come in contact with your fingertips.

·         Make sure that you are not placing the figure on the frame around the iPad screen. You must keep the figure only within the active screen area.