Mattel & Fisher-Price
Customer Service
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Frequently Asked Questions

If the doll fails to respond or any other malfunction occurs, press the reset switch with a paperclip and try charging the battery.


·         Reset switch is located on Barbie doll’s back next to the USB Port.

·         To charge the non-replaceable lithium polymer battery, slide up the USB cover on Barbie doll’s back and place Barbie Photo Fashion doll in the doll stand.  Connect the USB cable to the doll and the computer.  Prior to use, charge for about 2 hours or until the “Fully Charged” icon appears on the Viewfinder.