The talking figure reading platform in the Sofia the First Magical Talking Castle recognizes that Prince James, King Roland, Queen Miranda, or her friends are on the platform, and reacts by Sofia speaking to them or about them in her own voice or with trumpet sounds. Sofia, Clover and Amber are the only characters who prompt their own voices when placed on the talking platform. The castle will only give the correct responses when using a figure that has a colored shape on its base. An incorrect response can also occur if it is being used in a brightly lit room or direct sunlight or the figures are placed on or removed from the special base too quickly. The figures must be placed on the special base for a full second to work properly. If you continue to receive incorrect responses from figure reading platforms, Please contact our Consumer Relations team so they can help. Live chat, phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find our contact information here http://bit.ly/qarFdw.