Mattel & Fisher-Price
Customer Service
FAQ Sheets Icon

Frequently Asked Questions

  • If you cannot press the handle down, have an adult unplug the machine, wait ten seconds and then plug it back in to reset. Car Maker will automatically go into the cooling cycle. Do not unplug during this time. After you hear “Cooling Complete” and the door opens, try the following:
    • Check the mold for blockage. See CLEANING section in the instruction sheet.
    • Look into the front window on the machine. Ensure that there is a wax stick in the heating chamber and that the wax stick above it is properly aligned.