Mattel & Fisher-Price
Customer Service
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Frequently Asked Questions

  • If your car body came out only partially completed, see instructional video or try the following:
    • Ensure you are inserting enough wax sticks into the machine and they are positioned next to each other in the proper alignment (point side down).  Remember, it’s normal for one of the wax sticks to protrude from the top.
    • Ensure the handle is pulled all the way down in one continuous motion and the injection is completed within 2-3 seconds until you hear “Complete.”
    • Ensure the mold has been thoroughly cleaned before starting your cycle.