Mattel Global
Consumer Support
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Frequently Asked Questions

To initially configure Hello Barbie™, please follow the steps below:

  • Download the Companion App for your device from:
  • Ensure your Hello Barbie™ doll is plugged in and is charging.  For best results, we recommend that Hello Barbie™ be as close to your Internet router as possible.
  • Open the Companion App and follow the outlined step to create your Toy Talk account
  • Follow the in-app steps to configure your WiFi network