Mattel Global
Consumer Support
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Frequently Asked Questions

Place your thumb in the dotted white circle on the Pass Card and hold it firmly between your fingers. When prompted, place the Pass Card where indicated on your smartphone screen, hold it there for a second, and then lift it off the screen. Make sure the Pass Card is flat against the screen.

Be sure that you are using the correct card for the app experience you are trying to unlock. Each card will only unlock its corresponding app. Pass Card may not function properly if you are using a screen protector or a protective phone case. If your Pass Card is not recognized, please remove your screen protector and/or protective phone case and try again.