Mattel Global
Consumer Support
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Frequently Asked Questions

Our server has been receiving a high volume of traffic due to the holiday, which caused some users to experience

service issues. Our engineers managed to identify and resolve many of these issues, but intermittent problems may

still exist as we continue to increase capacity.


If you're still experiencing issues, we recommend that you power cycle the Barbie Hello Dreamhouse by turning the

Dreamhouse off for 15 seconds and then powering it back on.


We are very sorry for the inconvenience this has caused you and your family, and appreciate your patience as we

get this resolved.