Mattel & Fisher-Price
Customer Service
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Frequently Asked Questions

Follow the steps below:

 

•  Confirm the Batmobile vehicle’s battery is charged and the power is turned “ON”

•  Confirm the Batmobile RC Controller App is installed, and open the app.

•  Once the app is open, Select “Novice Pilot” and follow the following on screen instructions.

•  Tap the “Default Password” button to copy

•  Tap on “WiFi Settings” to access your mobile device’s Settings Menu

•  Once in your device’s Settings Menu, navigate to “WiFi Settings”

•  Once in “WiFi Settings”, confirm your WiFi is turned “ON”

•   Select the “Batmobile” WiFi network.  It will be labeled with four alphanumeric characters followed by “-Batmobile”.  EX:  “1234-Batmobile” 

•   Paste your default password into the field, and tap “JOIN”

•   Once the Batmobile WiFi network is joined, navigate back to the Batmobile RC Controller application.

•   After a moment, a new, randomized password will be generated for your security.

•   Tap the new password button to copy

•   Tap on “WiFi Settings” to access your mobile device’s Settings Menu

•   Once in your device’s Settings Menu, navigate to “WiFi Settings”

•   You will be automatically disconnected from the Batmobile WiFi.  Select it again to connect.

•   Paste the unique password into the field, and tap “JOIN”

•   Once the Batmobile WiFi network is joined, navigate back to the Batmobile RC Controller application.

•   The Batmobile vehicle controls and video feed will appear, and the WiFi setup process is complete.