Mattel & Fisher-Price
Customer Service

Fisher-Price® Rock 'n Play Sleeper Recall

The United States Consumer Product Safety Commission announced a voluntary recall of all Fisher-Price® Rock 'n Play Sleepers.

Infant fatalities have occurred in Rock 'n Play Sleepers, after the infants rolled from their back to their stomach or side while unrestrained, or under other circumstances.

If you own a Rock 'n Play Sleeper, discontinue use of the item immediately.

We will be sending you a prepaid shipping label and detailed instructions on how to disassemble your Rock 'n Play Sleeper and return the two hubs. Keep the remainder of your product, a copy of the receipt (if you have it), and the shipping receipt until you receive your recall resolution.

The hubs you're returning should look like one of the following photos:


Your recall resolution will be based on the following:

  • If the Fisher-Price Rock 'n Play Sleeper was originally purchased new - either by you or by a prior owner of the product - on or after 10/12/2018, you will receive a full cash refund. If you include your original receipt you will be reimbursed for the receipt amount including sales taxes paid. If you do not have your receipt, please write the month and year of purchase on one of the hubs you are returning, and we will determine the refund amount for you.
  • If the Fisher-Price Rock 'n Play Sleeper was originally purchased new - either by you or by a prior owner of the product - before 10/12/2018, you will receive a voucher for a Fisher-Price product to be selected from a list of products to be provided by Fisher-Price. Your product choice will be determined by the original date of purchase of the product. To establish your date of purchase, please send in your original receipt if you have it. If you do not have your receipt, please write the month and year of your purchase on one of the hubs you are returning.

Once you have shipped both product hubs to us, we ask that you please allow 12 to 16 weeks for processing. At that time, you will be notified of your recall resolution.

Please click here to see instructions for disassembling your sleeper.

Please click here to proceed with your return.