While both allow you to access the same virtual reality content, the physical packs come with unique reels that allow you to view Augmented Reality content.

Before placing your smartphone into the viewer, you can go to your smartphones settings and adjust the brightness. It is recommended to turn AUTO-BRIGHTNESS off to maintain consistency while the smartphone is inside the viewer.

Place the View-Master® experience pack reel on a flat, well-lit surface and pull the trigger to try again. Move the viewer closer to the reel, less than 10 inches away.

Before placing your smartphone into the viewer, you can use the physical volume buttons on your phone. There is also an option to completely mute the sounds from within the View-Master app.

The apps are designed for your device to go into the viewer in only one orientation. Rotate your device counter-clockwise to be sure that the top of your phone (the part where the earpiece is) is on the left before putting it into the View-Master® viewer.

The app will not function properly if your device has its orientation lock on. On iOS, swipe up from the bottom of your screen and check that this feature is OFF. Settings may vary for different Android Devices. The Orientation settings can usually be found in the Settings under the Display Settings function.

Your finger needs to be touching the black strip on the lever. Don’t tap the lever too gently. Make sure you pull the lever all the way down. Hold it in place for a second to ensure that it registers.

If you have an iPhone 5 or 5c, make sure you are using the adapter.

If none of those solutions work, launch a VR experience then remove your smartphone and tap the gear icon at the bottom of the screen. Follow the prompts to configure your viewer (you may be required to download the Google Cardboard app). Follow the prompts to scan the QR code inside your viewer or use the QR code below.

You have the option of either rendering your comic as a video through the icon on the upper right hand of the Edit Comic screen and viewing them on your device or read through them within the app through the My Comics page.

The Preview Reel allows you to access the sample content of the View-Master® VR Experience Packs. Simply download any View-Master® app and select PREVIEW REEL when prompted to get a free demo of the full experience.

1. Print the above Preview Reel AR tag image (at 100% scale for best viewing).
2. Download any free View-Master® app.
3. Make sure the app is running and your mobile device is inserted into your viewer of choice (note: viewer must allow camera pass-through).
4. Place the printed Preview Reel on a flat surface.
5. Look through your viewer at the reel from a distance of 10 inches or less.
6. Digital icons will appear above the reel.
7. Select which experience you want to explore by looking at the appropriate AR icon and pulling the lever.
8. Enjoy and preview other View-Master® experiences!
   

Yes, the View-Master® VR viewer is compatible with the hundreds of Google Cardboard-compatible apps available on Google Play and the App Store.

When you see this message, open the viewer and remove your smartphone. Then hold it upright and follow the prompts.

You can also try restarting the app.

A different block comes with each toy, on the bottom is a black and white marker. Open Unlock Rewards within the app, line this marker up and unlock your sounds, story starter and sticker.

Although they are not needed to enjoy all of the virtual reality content within each Experience Pack app, the physical reels provide an extra layer of interactivity called Augmented Reality (AR). It’s important to remember that having the physical reels is the only way to enjoy the Augmented Reality content. When you place a reel on the table and look at it through your View-Master® VR viewer, Augmented Reality icons will appear above the reel. These 3D icons serve as a menu – by selecting an icon with a click of the viewer’s lever, you can launch different experiences. In addition, some Experience Pack apps feature a library of Augmented Reality models that you can explore, but only if you have the physical reels to trigger them.

Open the View-Master® VR viewer and re-center your device. If your view is still blurry or is showing double images, remove your smartphone and tap the gear icon at the bottom of the screen. Follow the prompts to configure your viewer (you may be required to download the Google Cardboard app). Follow the prompts to scan the QR code inside your viewer or use the QR code below.