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https://qservice.corp.mattel.com/us/Docs/>A. We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.
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We’re sorry, but we don't have a program that offers parents Fisher-Price® products, Mattel® products, or coupons. Our website has a ton of helpful hints and great information for parents, though!
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We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.
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When entering your Special Code, make sure you are entering the hyphens between the 3 sets of 4 characters. If you are still having a problem, contact Customer Service at 1-888-892-6123.
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In swing mode, you can use your Take-Along Swing until your child becomes active and can climb out of the swing. The maximum weight limit is 25 pounds.
In infant seat mode, you may use your Take-Along Seat until your child is able to sit up unassisted. In this case, 25 pounds is also the maximum weight limit.
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To see our full line of bassinets and play yards, please visit fisher-price.com.
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Please mix the powder for 45 – 90 seconds or until the powder is dissolved and begins to thicken to a pudding like consistency.
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Our monitors should only be used with Fisher-Price wall adapters to ensure the safety of the monitor.
Adapters should only be replaced with an original Fisher-Price wall adapter. If you need to purchase an adapter, please visit our online store.
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Consult with your Read With Me instruction manual. You will need to program your Read With Me controller using method 2 - using manufacture codes, or method 3 - manual search.
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Hello Barbie™ may occasionally encounter issues sending and receiving conversations. The issues may be based on signal strength, roaming, or Internet congestion. Usually the issues are brief and Hello Barbie™ will resume operation quickly. This can also occur when Hello Barbie™ has been in connection mode for along time or has timed out after a long period of inactivity. Turning Hello Barbie™ off and on again will enable the doll to resume normal activity.
This may also happen if Hello Barbie™ loses its WiFi connection. Please take the following steps:
- Close the Companion App
- Go to your devise's WiFi settings
- Reconnect to your WiFi network
In addition, you may get this message if Hello Barbie's batteries are low. If this is the case, please place Hello Barbie™ back on her charger.
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Your current room design doesn’t include a bed, and you’ve put furni in that extra space. Before changing your room design to one that does include a bed, you need to move items out of the way. Your bed will always go in the same place.
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No, unless you are playing with your fingers. Each figure can only be used in that specific character’s game.
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