When you see this message, open the viewer and remove your smartphone. Then hold it upright and follow the prompts.
You can also try restarting the app.
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Place the View-Master® experience pack reel on a flat, well-lit surface and pull the trigger to try again. Move the viewer closer to the reel, less than 10 inches away.
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The apps are designed for your device to go into the viewer in only one orientation. Rotate your device counter-clockwise to be sure that the top of your phone (the part where the earpiece is) is on the left before putting it into the View-Master® viewer.
The app will not function properly if your device has its orientation lock on. On iOS, swipe up from the bottom of your screen and check that this feature is OFF. Settings may vary for different Android Devices. The Orientation settings can usually be found in the Settings under the Display Settings function.
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Compatible smartphone required. View-Master® VR works best with the following smartphones (not included):
• iPhone® 6s
• iPhone 6s plus
• iPhone 6 plus
• iPhone 6
• iPhone 5s, iPhone 5c*, iPhone 5*
• iOS 8.3 and above
• Samsung Galaxy S®6
• Samsung Galaxy S®5
• Samsung Galaxy S®4
• Samsung Galaxy Note® 4
• Motorola Moto X™ (2014)
• Motorola Droid Turbo
• LG G4™
• LG G3
• HTC One®
• Nexus 6™
• Nexus 5
NOTE: View-Master® VR may also work with newer model Android and iOS smartphones not listed above that have screens between 5 and 6 inches. *View-Master® VR apps may not be optimized for iPhone 5 and iPhone 5c.
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Before placing your smartphone into the viewer, you can go to your smartphones settings and adjust the brightness. It is recommended to turn AUTO-BRIGHTNESS off to maintain consistency while the smartphone is inside the viewer.
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Open the View-Master® VR viewer and re-center your device. If your view is still blurry or is showing double images, remove your smartphone and tap the gear icon at the bottom of the screen. Follow the prompts to configure your viewer (you may be required to download the Google Cardboard app). Follow the prompts to scan the QR code inside your viewer or use the QR code below.
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- Print the above Preview Reel AR tag image (at 100% scale for best viewing).
- Download any free View-Master® app.
- Make sure the app is running and your mobile device is inserted into your viewer of choice (note: viewer must allow camera pass-through).
- Place the printed Preview Reel on a flat surface.
- Look through your viewer at the reel from a distance of 10 inches or less.
- Digital icons will appear above the reel.
- Select which experience you want to explore by looking at the appropriate AR icon and pulling the lever.
- Enjoy and preview other View-Master® experiences!
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While both allow you to access the same virtual reality content, the physical packs come with unique reels that allow you to view Augmented Reality content.
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Some smartphones may require you to remove any third-party case before placing between the clamps inside of the viewer.
When using an iPhone 5s, iPhone 5c, or iPhone 5, you need to place the included Adapter onto one side of the iPhone before placing your iPhone into the viewer.
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- Amazon
- Kmart
- Apple Store
- Fingerhut
- MattelShop.com
- Target
- Walmart
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THE VIEW-MASTER® VR VIEWER IS NOT A PROTECTIVE CASE. The View-Master® viewer conforms to Mattel’s standard kid-safe drop tests.
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Absolutely! Beyond the initial three Experience Packs of Space, Destinations, and National Geographic Wildlife, new experiences will be released throughout 2016 and beyond.
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When looking through the viewer, move closer to the reel, less than 10 inches away. AR icons work best when looking down at the reel, and in a well-lit room.
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Although they are not needed to enjoy all of the virtual reality content within each Experience Pack app, the physical reels provide an extra layer of interactivity called Augmented Reality (AR). It’s important to remember that having the physical reels is the only way to enjoy the Augmented Reality content. When you place a reel on the table and look at it through your View-Master® VR viewer, Augmented Reality icons will appear above the reel. These 3D icons serve as a menu – by selecting an icon with a click of the viewer’s lever, you can launch different experiences. In addition, some Experience Pack apps feature a library of Augmented Reality models that you can explore, but only if you have the physical reels to trigger them.
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If the latch on your viewer is difficult to open, apply pressure on both halves of the viewer when opening the latch.
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Before placing your smartphone into the viewer, you can use the physical volume buttons on your phone. There is also an option to completely mute the sounds from within the View-Master app.
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The Preview Reel allows you to access the sample content of the View-Master® VR Experience Packs. Simply download any View-Master® app and select PREVIEW REEL when prompted to get a free demo of the full experience.
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Because of its text-based visuals, View-Master® VR is designed for kids 7 and up. We have worked with an ophthalmologist to ensure that View-Master® VR is optically safe for use by children. As with all screen time, we recommend parents follow pediatric guidelines to determine age appropriate viewing times.
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Your finger needs to be touching the black strip on the lever. Don’t tap the lever too gently. Make sure you pull the lever all the way down. Hold it in place for a second to ensure that it registers.
If you have an iPhone 5 or 5c, make sure you are using the adapter.
If none of those solutions work, launch a VR experience then remove your smartphone and tap the gear icon at the bottom of the screen. Follow the prompts to configure your viewer (you may be required to download the Google Cardboard app). Follow the prompts to scan the QR code inside your viewer or use the QR code below.
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