Due to the technical nature of Power Wheels® products, some Power Wheels® parts may only be installed by our authorized service centers, therefore we’re unable to provide repair manuals or diagrams. Power Wheels® has independently owned and operated authorized service centers that carry replacement parts, batteries, and chargers in addition to repairing vehicles in or out of warranty. Our Service Center locator will assist you in finding one of our authorized service centers in your area as well as provide you website addresses for service centers that offer on-line shopping.

Traction bands have been designed for and are included for use on specific single seat Jeep models to improve traction.  The unauthorized use of traction bands on other Power Wheels® vehicles will void the product warranty and may pose both safety and reliability issues including decreased motor and/or gearbox life.

We have a network of over 350 Authorized Service Centers to help you with repairs and replacement parts. These Service Centers have skilled personnel and use only genuine Power Wheels replacement parts to fix your vehicle.  Use our Service Center Locator to find a service center near you.

For any issue with the Power Wheels® 12V Quick Charger please follow this Flow Chart.

 

 

Do not place used batteries in your regular trash. Instead, return the battery to a federal or state approved lead-acid battery recycler. This may be a Power Wheels® Authorized Service Center or a local retailer of automotive batteries.

We have a network of over 350 Authorized Service Centers to help you with repairs and replacement parts. These Service Centers have skilled personnel and use only genuine Power Wheels replacement parts to fix your vehicle.  Use our Service Center Locator to find a service center near you.

Battery life will vary depending on how you follow the Charging and Battery Care Instructions. It's also affected by the total number of hours the batteries are used. Average battery life is one to three years.

Make sure you charge the battery for at least 18 hours (30 hours max) before operating your vehicle for the first time.  Charge the battery for at least 14 hours after each use of the vehicle.  *It is necessary to charge the battery immediately after use.  It is damaging to the battery when it has been used and then sits without being charged.  After a full charge the battery can sit up to two-three months when not in use.

The Power Wheels® 12V Quick Charger will not produce an output until it is plugged into a working Power Wheels® battery.  The charger needs to detect a battery before it starts charging, so no voltage will be present when testing it with a volt meter.

If your vehicle was originally equipped with a Green 6v 6amp Power Wheels® battery, a Connector Converter may be used to allow the use of a Red 6V 9.5 amp Power Wheels® battery. 

 

Connector Converters should not be used on any product purchased before October of 1998. 

 

If you have any questions or would like to obtain a Connector Converter, please have your product number with you and contact Consumer Relations at 1-800-432-5437.

We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.

https://qservice.corp.mattel.com/us/Docs/>A.    We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.

https://qservice.corp.mattel.com/us/Docs/>A.    We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.

A.    We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.

In the last few years we have seen a tremendous increase in the number of people interested in collecting Hot Wheels cars.  Among collectors, some cars are more popular than others, which can make them more difficult to find.  As a manufacturer, Mattel does not operate a complete customer sales department so our products are sold primarily through retail stores.  However, please check out www.hotwheelsshop.com for some collectible items being sold there. 

There is a quick and easy way to verify that your product is JPMA certified. Just click here, and select the type of product you have. If Fisher-Price^® is listed, all of our products in that category are JPMA certified. For example, if you select “High Chair” in the drop-down menu, you’ll see our name. This indicates that our high chairs are JPMA certified.

All products that are JPMA certified have a certification seal right on them. This seal verifies that the product has undergone independent laboratory testing to make sure it meets state, federal, and applicable ASTM standards. Every manufacturer that participates in the JPMA Certification Program is held to the highest standards and must meet or exceed those standards on every product. For us, the JPMA seal symbolizes our commitment to safety and quality.

Any organization that works with children is one that we hold especially close to our heart. If you are an employee of a daycare, nursery school, hospital, school, or non-profit children’s organization, we’re here to help.

 

If you visit our website at www.matteltoystore.com and click on Discount Programs, then Charity Sales, you’ll find more information to help you out with your request. You can also email CharitySales@mattel.com or call 310-252-6880 for assistance with signing up.

 

Brica Inc. is one of our licensed partners.  Brica develops and distributes certain baby and travel products such as diaper changers, bath toys, bathtub caddies, and car window shades, many of them using our Precious Planet™ theme.
If you feel you may have a product that was manufactured by or for Brica, you may contact them at 866-869-8257 or visit them at www.brica.com.

• First, ensure that the car is specifically meant for the Apptivity Hot Wheels game, and not a regular Hot Wheels car. You will be able to tell whether it is for Apptivity by looking for the contact points on the bottom of the car.
• Ensure that the contact points are extended rather than retracted. There is a button on the bottom of the car that allows you to switch between traditional Hot Wheels car play (retracted) and Apptivity mode (extended).
• Check the bottom of the car for debris, and wipe it with a clean, dry cloth.
• Wipe your screen with a soft, dry cloth to ensure the best conductivity with the car.
• Make sure you are holding the car in the right location in order for it to be recognized.
  • Hold it in the center and on the sides of the car while the tires are on the screen.
  • Make sure that you are not placing the car on the black or white frame around the iPad screen. You must keep the car only within the screen area.
  • Do not wear gloves or mittens since the car needs to come in contact with your fingertips.

Variations in Hot Wheels cars are the slight differences between cars of the same model.  For example, with the many different wheel styles available, the same car model can have a wildly different look just by changing the wheels.