Traction bands have been designed for and are included for use on specific single seat Jeep models to improve traction.  The unauthorized use of traction bands on other Power Wheels® vehicles will void the product warranty and may pose both safety and reliability issues including decreased motor and/or gearbox life.

Due to the technical nature of Power Wheels® products, some Power Wheels® parts may only be installed by our authorized service centers, therefore we’re unable to provide repair manuals or diagrams. Power Wheels® has independently owned and operated authorized service centers that carry replacement parts, batteries, and chargers in addition to repairing vehicles in or out of warranty. Our Service Center locator will assist you in finding one of our authorized service centers in your area as well as provide you website addresses for service centers that offer on-line shopping.

We have a network of over 350 Authorized Service Centers to help you with repairs and replacement parts. These Service Centers have skilled personnel and use only genuine Power Wheels replacement parts to fix your vehicle.  Use our Service Center Locator to find a service center near you.

For any issue with the Power Wheels® 12V Quick Charger please follow this Flow Chart.

 

 

We have a network of over 350 Authorized Service Centers to help you with repairs and replacement parts. These Service Centers have skilled personnel and use only genuine Power Wheels replacement parts to fix your vehicle.  Use our Service Center Locator to find a service center near you.

Make sure you charge the battery for at least 18 hours (30 hours max) before operating your vehicle for the first time.  Charge the battery for at least 14 hours after each use of the vehicle.  *It is necessary to charge the battery immediately after use.  It is damaging to the battery when it has been used and then sits without being charged.  After a full charge the battery can sit up to two-three months when not in use.

Battery life will vary depending on how you follow the Charging and Battery Care Instructions. It's also affected by the total number of hours the batteries are used. Average battery life is one to three years.

The Power Wheels® 12V Quick Charger will not produce an output until it is plugged into a working Power Wheels® battery.  The charger needs to detect a battery before it starts charging, so no voltage will be present when testing it with a volt meter.

Do not place used batteries in your regular trash. Instead, return the battery to a federal or state approved lead-acid battery recycler. This may be a Power Wheels® Authorized Service Center or a local retailer of automotive batteries.

If your vehicle was originally equipped with a Green 6v 6amp Power Wheels® battery, a Connector Converter may be used to allow the use of a Red 6V 9.5 amp Power Wheels® battery. 

 

Connector Converters should not be used on any product purchased before October of 1998. 

 

If you have any questions or would like to obtain a Connector Converter, please have your product number with you and contact Consumer Relations at 1-800-432-5437.

https://qservice.corp.mattel.com/us/Docs/>A.    We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.

A.    We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.

In the last few years we have seen a tremendous increase in the number of people interested in collecting Hot Wheels cars.  Among collectors, some cars are more popular than others, which can make them more difficult to find.  As a manufacturer, Mattel does not operate a complete customer sales department so our products are sold primarily through retail stores.  However, please check out www.hotwheelsshop.com for some collectible items being sold there. 

https://qservice.corp.mattel.com/us/Docs/>A.    We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.

We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.

You can combine your pens to get more color combinations. For example, you can get green by applying blue and yellow inks over each other. First apply a thin layer of one color until you get the desired coverage, then switch pens and apply an even layer of your second ink. Try making your own combinations!

When the WWE Power Slammers figures are connected, cranked up and the head is pushed to start, they start to move, but then get caught or don’t move.

• For the Thunder Twisting figures, John Cena, Zack Ryder and Sheamus, make sure the arm is straight before you push the head to start the wrestling.  If the arm is bent it causes the figures to get caught and not wrestle.

 

Washing instructions can typically be found on the care label attached to the pad assembly or toward the end of each product manual.

Product manuals can be found online, by clicking here.

1. Enter the product number or toy name, or search by using the keywords below. Then click "Go."  

2. Identify your product from the list of results.  

3. Click on the product image, and follow the link to download the manual. 

All our baby gear has a product number listed in small print near where the Fisher-Price® or Mattel information is stamped. It can usually be found above the barcode on the packaging and instructions, on the fabric tag, or etched into the product itself.

Our product manuals are available in Adobe^® Acrobat^® format (PDF). If you don’t have the free viewing software, Adobe^® Reader^®, this link will take you to their website for assistance.

There is a quick and easy way to verify that your product is JPMA certified. Just click here, and select the type of product you have. If Fisher-Price^® is listed, all of our products in that category are JPMA certified. For example, if you select “High Chair” in the drop-down menu, you’ll see our name. This indicates that our high chairs are JPMA certified.

All products that are JPMA certified have a certification seal right on them. This seal verifies that the product has undergone independent laboratory testing to make sure it meets state, federal, and applicable ASTM standards. Every manufacturer that participates in the JPMA Certification Program is held to the highest standards and must meet or exceed those standards on every product. For us, the JPMA seal symbolizes our commitment to safety and quality.

Any organization that works with children is one that we hold especially close to our heart. If you are an employee of a daycare, nursery school, hospital, school, or non-profit children’s organization, we’re here to help.

 

If you visit our website at www.matteltoystore.com and click on Discount Programs, then Charity Sales, you’ll find more information to help you out with your request. You can also email CharitySales@mattel.com or call 310-252-6880 for assistance with signing up.