The talking figure reading platform in the Sofia the First Magical Talking Castle recognizes that
Prince James, King Roland, Queen Miranda, or her friends are on the platform, and reacts by Sofia speaking to them or about them in her own voice or with trumpet sounds. Sofia, Clover and Amber are the only characters who prompt their own voices when placed on the talking platform.
The castle will only give the correct responses when using a figure that has a colored shape on its
base. An incorrect response can also occur if it is being used in a brightly lit room or direct sunlight or the figures are placed on or removed from the special base too quickly.
The figures must be placed on the special base for a full second to work properly. If you continue to receive incorrect responses from figure reading platforms, Please contact our Consumer Relations team so they can
help.
Live chat, phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find
our contact information here http://bit.ly/qarFdw.
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The talking platform in the castle recognizes that Prince James, King Roland, Queen Miranda, or her friends are on the platform, and reacts by Sofia speaking to them or about them in her voice or reacts with trumpet sounds. Sofia, Clover, and Amber are the only characters who prompt their own voices when placed on the platform.
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The Imaginext® DC Super Friends™ RC Transforming Bat Bot’s remote is shipped without batteries, so please be sure to place two AAA batteries into the remote. Also, there is a clear plastic packaging tab that is attached to the outer leg of the non-battery leg of the robot. The tab should come out of the leg when removed from the box; however, it’s possible that a piece of the plastic remained in the slot on the leg. Please check the slot, which is located behind the front wheel. If you see clear plastic protruding from the slot, carefully remove it with tweezers, and turn the toy off and on again. This should clear the slot and make the toy function as it normally should.
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We'd like to let you know that there have been some design changes made to the Imaginext® DC Super Friends™ Batcave. The gray door located on the front upper portion of the Imaginext® DC Super Friends™ Batcave and telescope base was removed from the product and a rounded end has been added to the telescope. The rounded end will fit into one of the two hex fittings that have been added to the purple platform.
In order to lower the telescope in the elevator, you will need to put the ball on the bottom of the telescope into the raised hexagon opening and have the telescope facing forward. Tip it back and the elevator will now lower.
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