Click here to see the instructions on how to perform a hard factory reset on your tablet.

During the setup process your device is connected to your new Hello Barbie™.  If the Hello Barbie™ Companion App is closed while Hello Barbie™ is still connected to your device, the "Connection Error" will appear.  Please take the following steps:

• Close the Companion App
• Go to your device's WiFi settings
• Reconnect to your WiFi network, Re-open the Barbie Companion App

The error should be resolved and you can continue the setup process.  In some cases, you may have to start over.

Click here for instructions on how to clear app data on your tablet.

If the fireplace wall is not pushed in far enough the TV will work but the fireplace will not. If it is pushed too far into the wall the TV will not pop up.

If this occurs during the Hello Barbie™ setup process, make sure the doll is properly charged.  Hello Barbie™ should remain in the charging station and connected to power during the setup.

When putting Hello Barbie™ into connection mode, make sure you see white flashing lights (they may also look light blue) If the lights flash (royal) blue, Hello Barbie™ has been reset and will automatically say "My batteries need to recharge.  Please connect me to the charging station."  Connect Hello Barbie™ to the charger and continue putting her into connection mode.

If this occurs during conversations or red lights appear, connect Hello Barbie™ to her charger, make sure that the charging cable is firmly connected to the doll, and that the orange charging indicator is illuminated.

The Star Light Adventure Galaxy Barbie® Doll & Hover Cat will fly freely. The maximum distance it will fly is  18.5 inches from the doll. The flying pattern can be affected by elements such as wind or heat.

To initially configure Hello Barbie™, please follow the steps below:

• Download the Companion App for your device from: https://toytalk.com/product/hello-barbie/
• Ensure your Hello Barbie™ doll is plugged in and is charging.  For best results, we recommend that Hello Barbie™ be as close to your Internet router as possible.
• Open the Companion App and follow the outlined step to create your Toy Talk account
• Follow the in-app steps to configure your WiFi network

The hot tub lights are no longer manufactured with the intent on actually lighting up.

If this occurs during the Hello Barbie™ setup process, the WiFi SSID name or the WiFi password was possibly entered incorrectly.  Select the "Manage WiFi" option to add the correct SSID name and password.

If the issue occurs during conversations and/or Hello Barbie's lights are flashing yellow you may need to move the doll closer to the WiFi router/modem.  Hello Barbie's lights will flash yellow if the WiFi signal is getting weaker.

Turn on hoverboard and place it on a flat surface, and then controller to the ON position. Wait for the beep. Once the green light is on, the controller will stop flashing and the devices are paired.

Fall 2016.

No. Mattel meets or exceeds all safety guidelines developed and enforced by the Consumer Product Safety Commission, a government regulatory agency. For additional information on safety and sustainability, consumers can go to our website http://citizenship.mattel.com and then click on Safe and Sustainable Products.

Be sure to fly the cat in an open area and not too close to other people. Also, do not put your fingers or any other objects in the propellers.

If you notice a crack in the propellers, do not operate toy. Dispose broken parts properly and contact Mattel Consumer Services for a replacement.

If the fireplace wall is not pushed in far enough the TV will work but the fireplace will not. If it is pushed too far into the wall the TV will not pop-up.

Please twist and turn the hair extension plug as you are inserting it into the hole that is located in the head of the Barbie® Hairtastic™ Cut & Style™ Barbie® Doll.

Hello Barbie™ may occasionally encounter issues sending and receiving conversations.  The issues may be based on signal strength, roaming, or Internet congestion.  Usually the issues are brief and Hello Barbie™ will resume operation quickly.  This can also occur when Hello Barbie™ has been in connection mode for along time or has timed out after a long period of inactivity.  Turning Hello Barbie™ off and on again will enable the doll to resume normal activity.

This may also happen if Hello Barbie™ loses its WiFi connection.  Please take the following steps:

• Close the Companion App
• Go to your devise's WiFi settings
• Reconnect to your WiFi network

In addition, you may get this message if Hello Barbie's batteries are low.  If this is the case, please place Hello Barbie™ back on her charger.

The new iPad Air and iPad Mini Retina are not compatible with the Barbie Digital Makeover app. 

There is a known issue with iPad Air and iPad Mini Retina devices that is preventing the Barbie Digital Makeover App from functioning properly.  We are aware of this issue and we are doing our best to resolve the situation and we will update the app as soon as a fix is available.  We do not have a timeframe as to when it will be updated.

The product is compatible with iPad 2, iPad (3rd Generation), iPad (4th Generation) and iPad mini.

iPad is a trademark of Apple Inc., registered in the U.S. and other countries.  

• Fold the wings in half.  The purple wings with details (with lines) should face the front.  (Clicking noise will be heard to indicate that the wings are properly folded).
• When placing wings on doll, turn the doll so that the back of the doll is facing you. Snap the bigger clasp with flower pattern on the top while the smaller clasp snaps to the bottom. (Clicking noise will indicate it is snapped on correctly).  
• If done correctly, the top clasp will be right next to the flower borders (see Back Wings Image).
• If wings are snapped on correctly and the wings do not open, then move arms slightly forward (see “Slightly forward Arm” pictures).

 

Check all the connections to make sure they’re tight. Also make sure the Barbie Girl™ USB connector is popped all the way out of the device. If it is, plug it firmly into the docking station. Then be sure to plug the USB cable firmly into a USB port on your computer.
 
If the device is still not recognized, plug the docking station into a different USB port. Remember…the Barbie Girl™ device software only works on a PC computer. Your Barbie Girl™ is not Mac compatible. Ask a grownup for help if you need it!

Turn off both devices and repeat pairing steps. Reference the instruction sheets provided in the package.