https://qservice.corp.mattel.com/us/Docs/>A. We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.
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https://qservice.corp.mattel.com/us/Docs/>
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https://qservice.corp.mattel.com/us/Docs/
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You may have an older computer that doesn’t support USB 2.0. Barbie Girl™ will still work fine with your computer.
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Yes. However, the screenshots in the instructions will look different that what you will see on your computer. You can also drag and drop mp3 and WMA files directly to your device using Windows Explorer.
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https://qservice.corp.mattel.com/us/Docs/
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Check all the connections to make sure they’re tight. Also make sure the Barbie Girl™ USB connector is popped all the way out of the device. If it is, plug it firmly into the docking station. Then be sure to plug the USB cable firmly into a USB port on your computer. If the device is still not recognized, plug the docking station into a different USB port. Remember…the Barbie Girl™ device software only works on a PC computer. Your Barbie Girl™ is not Mac compatible. Ask a grownup for help if you need it!
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No, the pieces from the Mattel® Blokus® Game will not fit on the Educational Insights® Blokus® Game.
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Click here for instructions on how to clear app data on your tablet.
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Product manuals can be found online, by clicking here.
1. Enter the product number or toy name, or search by using the key words below. Then click "Go."
2. Identify your product from the list of results.
3. Click on the product image and follow the link to download the manual.
All our baby gear has a product number listed in small print near where the Fisher-Price® or Mattel information is stamped. It can usually be found above the barcode on the packaging and instructions, on the fabric tag, or etched into the product itself.
Our product manuals are available in Adobe® Acrobat® format (PDF). If you don’t have the free viewing software, Adobe® Reader®, this link will take you to their website for assistance.
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If you hear “Error,” ask an adult to unplug Car Maker from the wall, wait ten seconds and then plug it back in to reset. Car Maker may automatically go into the cooling cycle. Do not unplug during this time. If you continue to hear “Error” after multiple resets, this may be an indication of a mechanical problem with the door switch; please contact Consumer Services via service.mattel.com for assistance.
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As released publicly in Mattel’s 2012 Corporate Citizenship Report, Mattel is committed to advancing the use of sustainably-sourced paper and wood fiber in our packaging and products. Mattel continues to work to roll this out across our packaging, products and business. Mattel will continue to work to align wood products with the principles.
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GeoTrax replacement parts are available at our Parts Store.
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Click here for the assembly video.
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We know from talking to girls that they not only love to play with Monster but they also like to display and collect them. As a result, we do our best to include doll stands in many of our new character and special edition offerings. There are times, however when a specific set of dolls won’t include a stand - we do this in order to offer dolls at a variety of reasonable price points while still maintaining Monster High's signature style, great details and fun accessories that our fans have come to love and expect.
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We’re sorry, but we don't have a program that offers parents Fisher-Price® products, Mattel® products, or coupons. Our website has a ton of helpful hints and great information for parents, though!
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