To activate your Barbie® RC Train and Ride™ Horse, Press and hold the button on its forehead until the horse takes a step. Press the button again to make the horse walk.  If the horse is not played with for a few minutes, it will go into a sleep mode.  Simply press and hold the button on the horse’s forehead until it takes a step to wake it up.

If the fireplace wall is not pushed in far enough the TV will work but the fireplace will not. If it is pushed too far into the wall the TV will not pop up.

Make setting up your new Barbie™ Three Story Townhouse™ easier by watching this assembly video. 

If the fireplace wall is not pushed in far enough the TV will work but the fireplace will not. If it is pushed too far into the wall the TV will not pop-up.

The hot tub lights are no longer manufactured with the intent on actually lighting up.

Watch this video to learn more about the Barbie® Glamour Camper™ features and functionality.

Our server has been receiving a high volume of traffic due to the holiday, which caused some users to experience

service issues. Our engineers managed to identify and resolve many of these issues, but intermittent problems may

still exist as we continue to increase capacity.

 

If you're still experiencing issues, we recommend that you power cycle the Barbie Hello Dreamhouse by turning the

Dreamhouse off for 15 seconds and then powering it back on.

 

We are very sorry for the inconvenience this has caused you and your family, and appreciate your patience as we

get this resolved.