If the latch on your viewer is difficult to open, apply pressure on both halves of the viewer when opening the latch.

Some smartphones may require you to remove any third-party case before placing between the clamps inside of the viewer.

When using an iPhone 5s, iPhone 5c, or iPhone 5, you need to place the included Adapter onto one side of the iPhone before placing your iPhone into the viewer.

To order a replacement Pass Card, please visit service.mattel.com.

The viewer has calibrated lenses to facilitate the 3D/stereoscopic experience and will maintain a lighting environment needed for optimal performance.

Classic photo View-Master® viewers with reels are still available to consumers through our licensee, The Bridge Direct.

The apps are designed for your device to go into the viewer in only one orientation. Rotate your device counter-clockwise to be sure that the top of your phone (the part where the earpiece is) is on the left before putting it into the View-Master® viewer.

The app will not function properly if your device has its orientation lock on. On iOS, swipe up from the bottom of your screen and check that this feature is OFF. Settings may vary for different Android Devices. The Orientation settings can usually be found in the Settings under the Display Settings function.

Your finger needs to be touching the black strip on the lever. Don’t tap the lever too gently. Make sure you pull the lever all the way down. Hold it in place for a second to ensure that it registers.

If you have an iPhone 5 or 5c, make sure you are using the adapter.

If none of those solutions work, launch a VR experience then remove your smartphone and tap the gear icon at the bottom of the screen. Follow the prompts to configure your viewer (you may be required to download the Google Cardboard app). Follow the prompts to scan the QR code inside your viewer or use the QR code below.

The Preview Reel allows you to access the sample content of the View-Master® VR Experience Packs. Simply download any View-Master® app and select PREVIEW REEL when prompted to get a free demo of the full experience.

1. Print the above Preview Reel AR tag image (at 100% scale for best viewing).
2. Download any free View-Master® app.
3. Make sure the app is running and your mobile device is inserted into your viewer of choice (note: viewer must allow camera pass-through).
4. Place the printed Preview Reel on a flat surface.
5. Look through your viewer at the reel from a distance of 10 inches or less.
6. Digital icons will appear above the reel.
7. Select which experience you want to explore by looking at the appropriate AR icon and pulling the lever.
8. Enjoy and preview other View-Master® experiences!
   

Each experience pack comes with a Pass Card, which is for piracy protection and to unlock the full digital Virtual Reality experience.

Augmented Reality is an effect that overlays digital, 3D images on your physical environment. For instance, when looking through your View-Master® VR viewer at an experience reel sitting on your table – depending on the reel – you might see a 3D model of a spaceship or a dinosaur floating above it. As you move around the reel, you will be able to see other sides of the 3D model as if it was actually there.

When looking through the viewer, move closer to the reel, less than 10 inches away. AR icons work best when looking down at the reel, and in a well-lit room.

THE VIEW-MASTER® VR VIEWER IS NOT A PROTECTIVE CASE. The View-Master® viewer conforms to Mattel’s standard kid-safe drop tests.

While both allow you to access the same virtual reality content, the physical packs come with unique reels that allow you to view Augmented Reality content.

Before placing your smartphone into the viewer, you can go to your smartphones settings and adjust the brightness. It is recommended to turn AUTO-BRIGHTNESS off to maintain consistency while the smartphone is inside the viewer.

Some users may have success holding the viewer over your glasses, while others with larger glasses may need to take their glasses off before using the View-Master.

Place the View-Master® experience pack reel on a flat, well-lit surface and pull the trigger to try again. Move the viewer closer to the reel, less than 10 inches away.

Although they are not needed to enjoy all of the virtual reality content within each Experience Pack app, the physical reels provide an extra layer of interactivity called Augmented Reality (AR). It’s important to remember that having the physical reels is the only way to enjoy the Augmented Reality content. When you place a reel on the table and look at it through your View-Master® VR viewer, Augmented Reality icons will appear above the reel. These 3D icons serve as a menu – by selecting an icon with a click of the viewer’s lever, you can launch different experiences. In addition, some Experience Pack apps feature a library of Augmented Reality models that you can explore, but only if you have the physical reels to trigger them.

Because of its text-based visuals, View-Master® VR is designed for kids 7 and up. We have worked with an ophthalmologist to ensure that View-Master® VR is optically safe for use by children. As with all screen time, we recommend parents follow pediatric guidelines to determine age appropriate viewing times.

Before placing your smartphone into the viewer, you can use the physical volume buttons on your phone. There is also an option to completely mute the sounds from within the View-Master app.