Due to the technical nature of Power Wheels® products, some Power Wheels® parts may only be installed by our authorized service centers, therefore we’re unable to provide repair manuals or diagrams. Power Wheels® has independently owned and operated authorized service centers that carry replacement parts, batteries, and chargers in addition to repairing vehicles in or out of warranty. Our Service Center locator will assist you in finding one of our authorized service centers in your area as well as provide you website addresses for service centers that offer on-line shopping.

Battery life will vary depending on how you follow the Charging and Battery Care Instructions. It's also affected by the total number of hours the batteries are used. Average battery life is one to three years.

We have a network of over 350 Authorized Service Centers to help you with repairs and replacement parts. These Service Centers have skilled personnel and use only genuine Power Wheels replacement parts to fix your vehicle.  Use our Service Center Locator to find a service center near you.

The Power Wheels® 12V Quick Charger will not produce an output until it is plugged into a working Power Wheels® battery.  The charger needs to detect a battery before it starts charging, so no voltage will be present when testing it with a volt meter.

Make sure you charge the battery for at least 18 hours (30 hours max) before operating your vehicle for the first time.  Charge the battery for at least 14 hours after each use of the vehicle.  *It is necessary to charge the battery immediately after use.  It is damaging to the battery when it has been used and then sits without being charged.  After a full charge the battery can sit up to two-three months when not in use.

We have a network of over 350 Authorized Service Centers to help you with repairs and replacement parts. These Service Centers have skilled personnel and use only genuine Power Wheels replacement parts to fix your vehicle.  Use our Service Center Locator to find a service center near you.

If your vehicle was originally equipped with a Green 6v 6amp Power Wheels® battery, a Connector Converter may be used to allow the use of a Red 6V 9.5 amp Power Wheels® battery. 

Connector Converters should not be used on any product purchased before October of 1998. 

If you have any questions or would like to obtain a Connector Converter, please have your product number with you and contact Consumer Relations at 1-800-432-5437.

Hot Wheels replacement parts are available at our

Parts Store.

• If you hear “Error,” ask an adult to unplug Car Maker from the wall, wait ten seconds and then plug it back in to reset. Car Maker may automatically go into the cooling cycle. Do not unplug during this time. If you continue to hear “Error” after multiple resets, this may be an indication of a mechanical problem with the door switch; please contact Consumer Services via service.mattel.com for assistance.

• Yes, for best results, allow the wax to cool for a few minutes before opening the mold. Twist the mold slightly (as you would an ice cube tray) to break the wax free. You can also run the mold under cold water, which will help speed up the cooling process. If the car body is wet, be sure to dry it completely before applying labels. Remove car body from the mold within 10 minutes. If the body is left in the mold for any longer, the wax may begin to crack.

• First, ensure that the car is specifically meant for the Apptivity Hot Wheels game, and not a regular Hot Wheels car. You will be able to tell whether it is for Apptivity by looking for the contact points on the bottom of the car.
• Ensure that the contact points are extended rather than retracted. There is a button on the bottom of the car that allows you to switch between traditional Hot Wheels car play (retracted) and Apptivity mode (extended).
• Check the bottom of the car for debris, and wipe it with a clean, dry cloth.
• Wipe your screen with a soft, dry cloth to ensure the best conductivity with the car.
• Make sure you are holding the car in the right location in order for it to be recognized.
  • Hold it in the center and on the sides of the car while the tires are on the screen.
  • Make sure that you are not placing the car on the black or white frame around the iPad screen. You must keep the car only within the screen area.
  • Do not wear gloves or mittens since the car needs to come in contact with your fingertips.

Instructional videos include a review of box contents, items you'll need to get started and helpful tips about Hot Wheels Wall Tracks.

You should hear/feel it click when you push the pen down into its slot on the spray gun.

The decal containing the telephone number is purely decorative, and should not be called. If you have any questions or concerns regarding this product, please call us at 1-800-524-8697 between the hours of 9am-6pm EST Monday through Friday.

The booster needs to be correctly assembled to its designated wall bracket in order to function.   The designated wall bracket has a notch on it.  This notch ensures the motor only works when attached to the bracket.  All other brackets are flat. 

Watch set-up instructions for your track.