If this occurs during the Hello Barbie™ setup process, the WiFi SSID name or the WiFi password was possibly entered incorrectly. Select the "Manage WiFi" option to add the correct SSID name and password.
If the issue occurs during conversations and/or Hello Barbie's lights are flashing yellow you may need to move the doll closer to the WiFi router/modem. Hello Barbie's lights will flash yellow if the WiFi signal is getting weaker.
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Call the number on the back of the instructions that came with your Barbie Girl™. After your purchase has been verified you’ll be issued a new registration code.
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Barbie Girl™ will still work as a digital music player. But if you want to access any of the special items on BarbieGirls.com or become Best Friends with another user, you will need to register your Barbie Girl™ using the Barbie Girl™ software.
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If the fireplace wall is not pushed in far enough the TV will work but the fireplace will not. If it is pushed too far into the wall the TV will not pop-up.
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The remote should last for hours of play if it is turned off properly after play each time.
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Touch the item you want to swap, then drag your finger left or right to cycle through the options.
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You may have an older computer that doesn’t support USB 2.0. Barbie Girl™ will still work fine with your computer.
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If the fireplace wall is not pushed in far enough the TV will work but the fireplace will not. If it is pushed too far into the wall the TV will not pop up.
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Four AAA batteries are required, but are not included.
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To activate your Barbie® RC Train and Ride™ Horse, Press and hold the button on its forehead until the horse takes a step. Press the button again to make the horse walk. If the horse is not played with for a few minutes, it will go into a sleep mode. Simply press and hold the button on the horse’s forehead until it takes a step to wake it up.
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No. If you notice a crack in the propellers, please contact Mattel Consumer Services for a replacement.
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The Camera/Printer has failed error appears when there is a communication error between the printer and the computer. To correct this issue:
- Close the software
- Unplug and re-plug in the power cord and USB
- Wait for the printer to turn on
- Restart the software
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Click here for instructions on how to clear app data on your tablet.
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Connect the controller to a powered USB port with the supplied USB cable. Attach the power cable located inside the controller to Barbie™ Star Light Adventure RC Hoverboard. Set the toy to OFF position and controller in “charging” position (left). Charging light should be in red and turns green when it is fully charged.
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