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Additional red, purple, and black markers are available in the Monster Maker Primary Extension Pack, sold separately.
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The Monster High® Freaky Fusion™ Recharge Chamber™ was made to only work with the Frankie Stein® doll that came with it. The other Monster High® dolls’ hair is made differently in order to keep its hairstyle and will not function properly in the Recharge Chamber™.
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The doll stand for your Ever After High doll should be located inside the book spine packaging.
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We know from talking to girls that they not only love to play with Monster but they also like to display and collect them. As a result, we do our best to include doll stands in many of our new character and special edition offerings. There are times, however when a specific set of dolls won’t include a stand - we do this in order to offer dolls at a variety of reasonable price points while still maintaining Monster High's signature style, great details and fun accessories that our fans have come to love and expect.
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No, unless you are playing with your fingers. Each figure can only be used in that specific character’s game.
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Washing instructions can typically be found on the care label attached to the pad assembly or toward the end of each product manual.
Product manuals can be found online, by clicking here.
1. Enter the product number or toy name, or search by using the keywords below. Then click "Go."
2. Identify your product from the list of results.
3. Click on the product image, and follow the link to download the manual.
All our baby gear has a product number listed in small print near where the Fisher-Price® or Mattel information is stamped. It can usually be found above the barcode on the packaging and instructions, on the fabric tag, or etched into the product itself.
Our product manuals are available in Adobe® Acrobat® format (PDF). If you don’t have the free viewing software, Adobe® Reader®, this link will take you to their website for assistance.
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The app may display this message if the doll part is not installed completely. Make sure that the doll part is installed per the instructions, and that the carriage slide is lined up with the doll part icon.
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Each character has a special ability that allows them to do unique actions within their world. It is able to be activated when the base glows on screen and there is a humming sound effect; at that point you can press the action button on the base of the figure.
o Frankie’s special ability is to electrify objects.
o Draculaura’s is to hang from the ceiling.
o Lagoona’s is to clear murky water.
o Clawdeen’s is to follow a scent trail.
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Battery requirements can be found inside the battery compartment itself or toward the beginning of each product manual.
1. Enter the product number or toy name, or search by using the keywords below. Then click "Go."
2. Identify your product from the list of results.
3. Click on the product image, and follow the link to download the manual.
Product numbers are listed on baby gear products in small print right near where the Fisher-Price® or Mattel® information is stamped.
All our baby gear has a product number listed in small print near where the Fisher-Price® or Mattel information is stamped. It can usually be found above the barcode on the packaging and instructions, on the fabric tag, or etched into the product itself.
Our product manuals are available in Adobe® Acrobat® format (PDF). If you don’t have the free viewing software, Adobe® Reader®, this link will take you to their website for assistance.
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No, Windows and Mac computers are supported only through USB. Please connect Monster Maker to your computer with a standard A-to-B USB printer cable (not included).
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If you receive an error message during printing, turn off the Monster Maker using the power switch. Wait a few seconds and turn it back on. Restart the app.
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When playing the game, lift your figure or fingers off the screen for at least 4 seconds, and the pause menu will appear.
Tap the pink heart icon to go back to the main menu where you can access another character’s game.
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From your iPad home screen, go to Settings, General, then Multitasking Gestures. Turn off Multitasking Gestures.
Make sure that you do not press the figure down on the iPad home button, as that will close the game.
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Our server has been receiving a high volume of traffic due to the holiday, which caused some users to experience
service issues. Our engineers managed to identify and resolve many of these issues, but intermittent problems may
still exist as we continue to increase capacity.
If you're still experiencing issues, we recommend that you power cycle the Barbie Hello Dreamhouse by turning the
Dreamhouse off for 15 seconds and then powering it back on.
We are very sorry for the inconvenience this has caused you and your family, and appreciate your patience as we
get this resolved.
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When playing the game, lift your figure or fingers off the screen for at least 4 seconds, and the pause menu will appear.
The checklist icon is the green notepaper at the left side of the screen. Tap it to access the checklist.
The checklist will indicate your next task or assignment within the game.
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Check the bottom of the base for debris, and wipe it with a clean, dry cloth.
Wipe your screen with a soft, dry cloth to ensure the best conductivity with the figure.
Make sure you are holding the figure in the right location in order for it to be recognized. Hold it on the sides of the base where the black indented finger grips are. Do not wear gloves or mittens since the base needs to come in contact with your fingertips.
Make sure that you are not placing the figure on the black or white frame around the iPad screen. You must keep the figure only within the screen area.
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