Turn on hoverboard and place it on a flat surface, and then controller to the ON position. Wait for the beep. Once the green light is on, the controller will stop flashing and the devices are paired.

Turn off both devices and repeat pairing steps. Reference the instruction sheets provided in the package.

Before playing with the Star Light Adventure Galaxy Barbie® Doll & Flying Cat, be sure to keep hair pulled back and out of your face to avoid it getting caught in propellers.

If you hair gets caught in the propellers, release the button immediately to turn the toy off.  Take the propeller off to see if the hair can be slipped off the rotor or unwound more easily.

The new iPad Air and iPad Mini Retina are not compatible with the Barbie Digital Makeover app. 

There is a known issue with iPad Air and iPad Mini Retina devices that is preventing the Barbie Digital Makeover App from functioning properly.  We are aware of this issue and we are doing our best to resolve the situation and we will update the app as soon as a fix is available.  We do not have a timeframe as to when it will be updated.

The product is compatible with iPad 2, iPad (3rd Generation), iPad (4th Generation) and iPad mini.

iPad is a trademark of Apple Inc., registered in the U.S. and other countries.  

Watch this video for assembly instructions onthe BARBIE® I CAN BE…™ Lifeguard Chair.

The remote should last for hours of play if it is turned off properly after play each time.

Propellers can be re-attached by following the instructions provided in the box. Be sure to match the color of the propellers to the axles and that the silver is on the top. Press the propeller gently into the clips of the axles.

The joystick directions match the direction that Barbie is facing, rather than the direction that the operator is facing. If Barbie is facing away from you and you move the joystick forward, Barbie will fly away from you. If she is facing towards you and you move the joystick forward, she will move towards you.

Match the color of propellers to the motor container. Keep the propellers perpendicular to the motor pins. Gently press propellers in until they stop.

To activate your Barbie® RC Train and Ride™ Horse, Press and hold the button on its forehead until the horse takes a step. Press the button again to make the horse walk.  If the horse is not played with for a few minutes, it will go into a sleep mode.  Simply press and hold the button on the horse’s forehead until it takes a step to wake it up.

If you notice a crack in the propellers, do not operate toy. Dispose broken parts properly and contact Mattel Consumer Services for a replacement.

Watch this video on how to assemble and use your BARBIE™ A Fashion Fairytale Glitterizer™ Playset.

You will need a powered USB port from a computer, laptop or USB charger.

No. Please reach out to Mattel Consumer Services for replacement propellers.

Tips for achieving the best curls are as follows:

1.       Use small sections of hair (the width of a girl’s pinky) to get the best results

2.       Apply tension as your wrap the curl – the tighter the hair is wrapped, the better the curl

3.       Hold for at least 10-15 seconds – the longer you hold, the better the curl

The battery pack is located on the doll’s back. Remove the skirt and vest, bend the doll’s arms gently if needed.  Unscrew the battery cover at the back with a Philips head screwdriver and replace. Be sure to dispose of batteries properly.

Make setting up your new Barbie™ Three Story Townhouse™ easier by watching this assembly video. 

Connect the controller to a powered USB port with the supplied USB cable. Attach the power cable located inside the controller to Barbie™ Star Light Adventure RC Hoverboard. Set the toy to OFF position and controller in “charging” position (left). Charging light should be in red and turns green when it is fully charged.

Call the number on the back of the instructions that came with your Barbie Girl™. 
After your purchase has been verified you’ll be issued a new registration code.