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Your photos are saved automatically to the Photo app on your device.
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Touch the item you want to swap, then drag your finger left or right to cycle through the options.
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For best results, make sure doll parts are clean and dry before installing in Monster Maker. If your design did not print completely, erase ink using the provided sponge. Add water and a little dish soap (not included) and rub with the sponge until the ink is removed. Dry the doll part thoroughly before putting it back in the Monster Maker.
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Use your Email app to create a message, then browse your Photo app to find the photo and attach it to the email.
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During the setup process your device is connected to your new Hello Barbie™. If the Hello Barbie™ Companion App is closed while Hello Barbie™ is still connected to your device, the "Connection Error" will appear. Please take the following steps:
- Close the Companion App
- Go to your device's WiFi settings
- Reconnect to your WiFi network, Re-open the Barbie Companion App
The error should be resolved and you can continue the setup process. In some cases, you may have to start over.
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Click here for instructions on how to clear app data on your tablet.
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If this occurs during the Hello Barbie™ setup process, make sure the doll is properly charged. Hello Barbie™ should remain in the charging station and connected to power during the setup.
When putting Hello Barbie™ into connection mode, make sure you see white flashing lights (they may also look light blue) If the lights flash (royal) blue, Hello Barbie™ has been reset and will automatically say "My batteries need to recharge. Please connect me to the charging station." Connect Hello Barbie™ to the charger and continue putting her into connection mode.
If this occurs during conversations or red lights appear, connect Hello Barbie™ to her charger, make sure that the charging cable is firmly connected to the doll, and that the orange charging indicator is illuminated.
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If this occurs during the Hello Barbie™ setup process, the WiFi SSID name or the WiFi password was possibly entered incorrectly. Select the "Manage WiFi" option to add the correct SSID name and password.
If the issue occurs during conversations and/or Hello Barbie's lights are flashing yellow you may need to move the doll closer to the WiFi router/modem. Hello Barbie's lights will flash yellow if the WiFi signal is getting weaker.
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Please go to
service.mattel.com
to request replacement parts . Please store the adapters in the tool stand when not in use.
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If the fireplace wall is not pushed in far enough the TV will work but the fireplace will not. If it is pushed too far into the wall the TV will not pop-up.
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Hello Barbie™ may occasionally encounter issues sending and receiving conversations. The issues may be based on signal strength, roaming, or Internet congestion. Usually the issues are brief and Hello Barbie™ will resume operation quickly. This can also occur when Hello Barbie™ has been in connection mode for along time or has timed out after a long period of inactivity. Turning Hello Barbie™ off and on again will enable the doll to resume normal activity.
This may also happen if Hello Barbie™ loses its WiFi connection. Please take the following steps:
- Close the Companion App
- Go to your devise's WiFi settings
- Reconnect to your WiFi network
In addition, you may get this message if Hello Barbie's batteries are low. If this is the case, please place Hello Barbie™ back on her charger.
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The new iPad Air and iPad Mini Retina are not compatible with the Barbie Digital Makeover app.
There is a known issue with iPad Air and iPad Mini Retina devices that is preventing the Barbie Digital Makeover App from functioning properly. We are aware of this issue and we are doing our best to resolve the situation and we will update the app as soon as a fix is available. We do not have a timeframe as to when it will be updated.
The product is compatible with iPad 2, iPad (3rd Generation), iPad (4th Generation) and iPad mini.
iPad is a trademark of Apple Inc., registered in the U.S. and other countries.
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Check all the connections to make sure they’re tight. Also make sure the Barbie Girl™ USB connector is popped all the way out of the device. If it is, plug it firmly into the docking station. Then be sure to plug the USB cable firmly into a USB port on your computer.
If the device is still not recognized, plug the docking station into a different USB port. Remember…the Barbie Girl™ device software only works on a PC computer. Your Barbie Girl™ is not Mac compatible. Ask a grownup for help if you need it!
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In the drawer, on the right side of the printer.
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Retailers nationwide, subject to availability.
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Fully charged, the Star Light Adventure Galaxy Barbie® Doll & Flying Cat will fly for about 20 minutes.
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