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For best results, make sure doll parts are clean and dry before installing in Monster Maker. If your design did not print completely, erase ink using the provided sponge. Add water and a little dish soap (not included) and rub with the sponge until the ink is removed. Dry the doll part thoroughly before putting it back in the Monster Maker.
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Touch the item you want to swap, then drag your finger left or right to cycle through the options.
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Your photos are saved automatically to the Photo app on your device.
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Use your Email app to create a message, then browse your Photo app to find the photo and attach it to the email.
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If the fireplace wall is not pushed in far enough the TV will work but the fireplace will not. If it is pushed too far into the wall the TV will not pop up.
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The hot tub lights are no longer manufactured with the intent on actually lighting up.
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If the fireplace wall is not pushed in far enough the TV will work but the fireplace will not. If it is pushed too far into the wall the TV will not pop-up.
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Checking for Updates
- Hello Barbie™ will check for updated when connected to the charging station and plugged in, and also connected to WiFi.
- Please connect Hello Barbie™ and wait a few minutes to make sure any updated are applied.
- You won't need to do anything else nor will you see anything different happen. When Hello Barbie™ starts talking, any update has been successfully applied.
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No, Windows and Mac computers are supported only through USB. Please connect Monster Maker to your computer with a standard A-to-B USB printer cable (not included).
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Make sure you have e-mail on your device and that you have phone service or WiFi.
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To activate your Barbie® RC Train and Ride™ Horse, Press and hold the button on its forehead until the horse takes a step. Press the button again to make the horse walk. If the horse is not played with for a few minutes, it will go into a sleep mode. Simply press and hold the button on the horse’s forehead until it takes a step to wake it up.
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The very first time you use Car Maker, you need to insert 2 wax sticks. Car Maker comes pre-loaded with 1 wax stick. The second stick you insert is not meant to fit completely inside the machine – it will protrude through the top. After you have made your very first car, only 1 additional wax stick needs to be inserted every time. Please note that ALL wax sticks must be inserted with the point side down.
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If you notice a crack in the propellers, do not operate toy. Dispose broken parts properly and contact Mattel Consumer Services for a replacement.
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If you receive an error message during printing, turn off the Monster Maker using the power switch. Wait a few seconds and turn it back on. Restart the app.
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During the setup process your device is connected to your new Hello Barbie™. If the Hello Barbie™ Companion App is closed while Hello Barbie™ is still connected to your device, the "Connection Error" will appear. Please take the following steps:
- Close the Companion App
- Go to your device's WiFi settings
- Reconnect to your WiFi network, Re-open the Barbie Companion App
The error should be resolved and you can continue the setup process. In some cases, you may have to start over.
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