Click here to see the instructions on how to perform a hard factory reset on your tablet.
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Use your Email app to create a message, then browse your Photo app to find the photo and attach it to the email.
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During the setup process your device is connected to your new Hello Barbie™. If the Hello Barbie™ Companion App is closed while Hello Barbie™ is still connected to your device, the "Connection Error" will appear. Please take the following steps:
- Close the Companion App
- Go to your device's WiFi settings
- Reconnect to your WiFi network, Re-open the Barbie Companion App
The error should be resolved and you can continue the setup process. In some cases, you may have to start over.
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Click here for instructions on how to clear app data on your tablet.
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Four AAA batteries are required, but are not included.
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Hello Barbie™ can store up to three WiFi networks. To add additional WiFi networks, please follow the steps below:
- Have the Hello Barbie™ Doll and the Companion App near one another
- Open the Hello Barbie™ Companion App on your device
- On the "Manage Hello Barbie™" screen, tap the "Manage WiFi Connection" button
- Follow the in-app steps to add additional WiFi Networks
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If the fireplace wall is not pushed in far enough the TV will work but the fireplace will not. If it is pushed too far into the wall the TV will not pop up.
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If this occurs during the Hello Barbie™ setup process, make sure the doll is properly charged. Hello Barbie™ should remain in the charging station and connected to power during the setup.
When putting Hello Barbie™ into connection mode, make sure you see white flashing lights (they may also look light blue) If the lights flash (royal) blue, Hello Barbie™ has been reset and will automatically say "My batteries need to recharge. Please connect me to the charging station." Connect Hello Barbie™ to the charger and continue putting her into connection mode.
If this occurs during conversations or red lights appear, connect Hello Barbie™ to her charger, make sure that the charging cable is firmly connected to the doll, and that the orange charging indicator is illuminated.
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Limited edition dolls are produced in quantities of 35,000 or less and Collectible dolls are produced in quantities greater than 35,000. Exact production numbers are never released to the public.
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To fully charge, the hoverboard should be to be plugged in for about 90 to 120 minutes. To charge, please reference instruction sheets or demo video on YouTube.
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The Star Light Adventure Galaxy Barbie® Doll & Hover Cat will fly freely. The maximum distance it will fly is 18.5 inches from the doll. The flying pattern can be affected by elements such as wind or heat.
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Propellers can be re-attached by following the instructions provided in the box. Be sure to match the color of the propellers to the axles and that the silver is on the top. Press the propeller gently into the clips of the axles.
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To initially configure Hello Barbie™, please follow the steps below:
- Download the Companion App for your device from: https://toytalk.com/product/hello-barbie/
- Ensure your Hello Barbie™ doll is plugged in and is charging. For best results, we recommend that Hello Barbie™ be as close to your Internet router as possible.
- Open the Companion App and follow the outlined step to create your Toy Talk account
- Follow the in-app steps to configure your WiFi network
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The hot tub lights are no longer manufactured with the intent on actually lighting up.
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If this occurs during the Hello Barbie™ setup process, the WiFi SSID name or the WiFi password was possibly entered incorrectly. Select the "Manage WiFi" option to add the correct SSID name and password.
If the issue occurs during conversations and/or Hello Barbie's lights are flashing yellow you may need to move the doll closer to the WiFi router/modem. Hello Barbie's lights will flash yellow if the WiFi signal is getting weaker.
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Turn on hoverboard and place it on a flat surface, and then controller to the ON position. Wait for the beep. Once the green light is on, the controller will stop flashing and the devices are paired.
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The Barbie™ Star Light Adventure RC Hoverboard is meant for indoor use. The toy may not work properly when used outdoors and will be affected by wind and/or heat.
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Fall 2016.
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No. Mattel meets or exceeds all safety guidelines developed and enforced by the Consumer Product Safety Commission, a government regulatory agency. For additional information on safety and sustainability, consumers can go to our website http://citizenship.mattel.com and then click on Safe and Sustainable Products.
Be sure to fly the cat in an open area and not too close to other people. Also, do not put your fingers or any other objects in the propellers.
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