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Fully charged, the Star Light Adventure Galaxy Barbie® Doll & Flying Cat will fly for about 20 minutes.
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Before playing with the Star Light Adventure Galaxy Barbie® Doll & Flying Cat, be sure to keep hair pulled back and out of your face to avoid it getting caught in propellers.
If you hair gets caught in the propellers, release the button immediately to turn the toy off. Take the propeller off to see if the hair can be slipped off the rotor or unwound more easily.
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Click here to see the instructions on how to perform a hard factory reset on your tablet.
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Hello Barbie™ may occasionally encounter issues sending and receiving conversations. The issues may be based on signal strength, roaming, or Internet congestion. Usually the issues are brief and Hello Barbie™ will resume operation quickly. This can also occur when Hello Barbie™ has been in connection mode for along time or has timed out after a long period of inactivity. Turning Hello Barbie™ off and on again will enable the doll to resume normal activity.
This may also happen if Hello Barbie™ loses its WiFi connection. Please take the following steps:
- Close the Companion App
- Go to your devise's WiFi settings
- Reconnect to your WiFi network
In addition, you may get this message if Hello Barbie's batteries are low. If this is the case, please place Hello Barbie™ back on her charger.
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Propellers can be re-attached by following the instructions provided in the box. Be sure to match the color of the propellers to the axles and that the silver is on the top. Press the propeller gently into the clips of the axles.
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Click here for instructions on how to clear app data on your tablet.
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Hello Barbie™ can store up to three WiFi networks. To add additional WiFi networks, please follow the steps below:
- Have the Hello Barbie™ Doll and the Companion App near one another
- Open the Hello Barbie™ Companion App on your device
- On the "Manage Hello Barbie™" screen, tap the "Manage WiFi Connection" button
- Follow the in-app steps to add additional WiFi Networks
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The Barbie™ Star Light Adventure RC Hoverboard will fly about 5 meters or 17 feet from the surface it launches from.
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Retailers nationwide, subject to availability.
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If you notice a crack in the propellers, do not operate toy. Dispose broken parts properly and contact Mattel Consumer Services for a replacement.
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The new iPad Air and iPad Mini Retina are not compatible with the Barbie Digital Makeover app.
There is a known issue with iPad Air and iPad Mini Retina devices that is preventing the Barbie Digital Makeover App from functioning properly. We are aware of this issue and we are doing our best to resolve the situation and we will update the app as soon as a fix is available. We do not have a timeframe as to when it will be updated.
The product is compatible with iPad 2, iPad (3rd Generation), iPad (4th Generation) and iPad mini.
iPad is a trademark of Apple Inc., registered in the U.S. and other countries.
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Please twist and turn the hair extension plug as you are inserting it into the hole that is located in the head of the Barbie® Hairtastic™ Cut & Style™ Barbie® Doll.
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If the fireplace wall is not pushed in far enough the TV will work but the fireplace will not. If it is pushed too far into the wall the TV will not pop up.
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To activate your Barbie® RC Train and Ride™ Horse, Press and hold the button on its forehead until the horse takes a step. Press the button again to make the horse walk. If the horse is not played with for a few minutes, it will go into a sleep mode. Simply press and hold the button on the horse’s forehead until it takes a step to wake it up.
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2.4 GHz.
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To initially configure Hello Barbie™, please follow the steps below:
- Download the Companion App for your device from: https://toytalk.com/product/hello-barbie/
- Ensure your Hello Barbie™ doll is plugged in and is charging. For best results, we recommend that Hello Barbie™ be as close to your Internet router as possible.
- Open the Companion App and follow the outlined step to create your Toy Talk account
- Follow the in-app steps to configure your WiFi network
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Connect the controller to a powered USB port with the supplied USB cable. Attach the power cable located inside the controller to Barbie™ Star Light Adventure RC Hoverboard. Set the toy to OFF position and controller in “charging” position (left). Charging light should be in red and turns green when it is fully charged.
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Fully charged, the Barbie™ Star Light Adventure RC Hoverboard will fly for about 7 minutes.
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No. If you notice a crack in the propellers, please contact Mattel Consumer Services for a replacement.
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