Retailers nationwide, subject to availability.

Fully charged, the Barbie™ Star Light Adventure RC Hoverboard will fly for about 7 minutes.

To fully charge, the hoverboard should be to be plugged in for about 90 to 120 minutes. To charge, please reference instruction sheets or demo video on YouTube.

Turn on hoverboard and place it on a flat surface, and then controller to the ON position. Wait for the beep. Once the green light is on, the controller will stop flashing and the devices are paired.

Turn off both devices and repeat pairing steps. Reference the instruction sheets provided in the package.

The remote should last for hours of play if it is turned off properly after play each time.

Match the color of propellers to the motor container. Keep the propellers perpendicular to the motor pins. Gently press propellers in until they stop.

Touch the item you want to swap, then drag your finger left or right to cycle through the options.

No. Please reach out to Mattel Consumer Services for replacement propellers.

Your photos are saved automatically to the Photo app on your device.

No. Mattel meets or exceeds all safety guidelines developed and enforced by the Consumer Product Safety Commission, a government regulatory agency. For additional information on safety and sustainability, consumers can go to our website http://citizenship.mattel.com and then click on Safe and Sustainable Products.

Hello Barbie™ can store up to three WiFi networks.  To add additional WiFi networks, please follow the steps below:

• Have the Hello Barbie™ Doll and the Companion App near one another
• Open the Hello Barbie™ Companion App on your device
• On the "Manage Hello Barbie™" screen, tap the "Manage WiFi Connection" button
• Follow the in-app steps to add additional WiFi Networks

Use your Email app to create a message, then browse your Photo app to find the photo and attach it to the email.

The Barbie™ Star Light Adventure RC Hoverboard is meant for indoor use. The toy may not work properly when used outdoors and will be affected by wind and/or heat.

To initially configure Hello Barbie™, please follow the steps below:

• Download the Companion App for your device from: https://toytalk.com/product/hello-barbie/
• Ensure your Hello Barbie™ doll is plugged in and is charging.  For best results, we recommend that Hello Barbie™ be as close to your Internet router as possible.
• Open the Companion App and follow the outlined step to create your Toy Talk account
• Follow the in-app steps to configure your WiFi network

2.4 GHz.

A solid colored screen when opening Barbie® iDesign™ indicates an issue with the compatibility of your video card and DirectX®.  Verify that your video card is compatible with DirectX® 9.0c and the driver is up to date.  This can be done on your computer or video cards manufacturer’s website.

• Fold the wings in half.  The purple wings with details (with lines) should face the front.  (Clicking noise will be heard to indicate that the wings are properly folded).
• When placing wings on doll, turn the doll so that the back of the doll is facing you. Snap the bigger clasp with flower pattern on the top while the smaller clasp snaps to the bottom. (Clicking noise will indicate it is snapped on correctly).  
• If done correctly, the top clasp will be right next to the flower borders (see Back Wings Image).
• If wings are snapped on correctly and the wings do not open, then move arms slightly forward (see “Slightly forward Arm” pictures).

 

Call the number on the back of the instructions that came with your Barbie Girl™ device.