2.4 GHz.

During the setup process your device is connected to your new Hello Barbie™.  If the Hello Barbie™ Companion App is closed while Hello Barbie™ is still connected to your device, the "Connection Error" will appear.  Please take the following steps:

• Close the Companion App
• Go to your device's WiFi settings
• Reconnect to your WiFi network, Re-open the Barbie Companion App

The error should be resolved and you can continue the setup process.  In some cases, you may have to start over.

Yes; maximum of 6 at the same time.

If this occurs during the Hello Barbie™ setup process, make sure the doll is properly charged.  Hello Barbie™ should remain in the charging station and connected to power during the setup.

When putting Hello Barbie™ into connection mode, make sure you see white flashing lights (they may also look light blue) If the lights flash (royal) blue, Hello Barbie™ has been reset and will automatically say "My batteries need to recharge.  Please connect me to the charging station."  Connect Hello Barbie™ to the charger and continue putting her into connection mode.

If this occurs during conversations or red lights appear, connect Hello Barbie™ to her charger, make sure that the charging cable is firmly connected to the doll, and that the orange charging indicator is illuminated.

Before playing with the Star Light Adventure Galaxy Barbie® Doll & Flying Cat, be sure to keep hair pulled back and out of your face to avoid it getting caught in propellers.

If you hair gets caught in the propellers, release the button immediately to turn the toy off.  Take the propeller off to see if the hair can be slipped off the rotor or unwound more easily.

How-To Print from iPad

How-To Print from Tablet

How-To Print from Web

Check all the connections to make sure they’re tight. Also make sure the Barbie Girl™ USB connector is popped all the way out of the device. If it is, plug it firmly into the docking station. Then be sure to plug the USB cable firmly into a USB port on your computer.
 
If the device is still not recognized, plug the docking station into a different USB port. Remember…the Barbie Girl™ device software only works on a PC computer. Your Barbie Girl™ is not Mac compatible. Ask a grownup for help if you need it!

Make setting up your new Barbie™ Three Story Townhouse™ easier by watching this assembly video. 

No. Barbie is attached to the hoverboard.

Use your Email app to create a message, then browse your Photo app to find the photo and attach it to the email.

If this occurs during the Hello Barbie™ setup process, the WiFi SSID name or the WiFi password was possibly entered incorrectly.  Select the "Manage WiFi" option to add the correct SSID name and password.

If the issue occurs during conversations and/or Hello Barbie's lights are flashing yellow you may need to move the doll closer to the WiFi router/modem.  Hello Barbie's lights will flash yellow if the WiFi signal is getting weaker.

The new iPad Air and iPad Mini Retina are not compatible with the Barbie Digital Makeover app. 

There is a known issue with iPad Air and iPad Mini Retina devices that is preventing the Barbie Digital Makeover App from functioning properly.  We are aware of this issue and we are doing our best to resolve the situation and we will update the app as soon as a fix is available.  We do not have a timeframe as to when it will be updated.

The product is compatible with iPad 2, iPad (3rd Generation), iPad (4th Generation) and iPad mini.

iPad is a trademark of Apple Inc., registered in the U.S. and other countries.  

Propellers can be re-attached by following the instructions provided in the box. Be sure to match the color of the propellers to the axles and that the silver is on the top. Press the propeller gently into the clips of the axles.

Checking for Updates

• Hello Barbie™ will check for updated when connected to the charging station and plugged in, and also connected to WiFi.
• Please connect Hello Barbie™ and wait a few minutes to make sure any updated are applied.
• You won't need to do anything else nor will you see anything different happen.  When Hello Barbie™ starts talking, any update has been successfully applied.

Call the number on the back of the instructions that came with your Barbie Girl™. 
After your purchase has been verified you’ll be issued a new registration code.