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No. After you register your Barbie Girl™ device, you can access your account from any computer using your screen name and password.
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Click here to view the assembly video.
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Retailers nationwide, subject to availability.
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Please twist and turn the hair extension plug as you are inserting it into the hole that is located in the head of the Barbie® Hairtastic™ Cut & Style™ Barbie® Doll.
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Fully charged, the Barbie™ Star Light Adventure RC Hoverboard will fly for about 7 minutes.
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No. If you notice a crack in the propellers, please contact Mattel Consumer Services for a replacement.
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Tips for achieving the best curls are as follows:
1. Use small sections of hair (the width of a girl’s pinky) to get the best results
2. Apply tension as your wrap the curl – the tighter the hair is wrapped, the better the curl
3. Hold for at least 10-15 seconds – the longer you hold, the better the curl
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Call the number on the back of the instructions that came with your Barbie Girl™.
After your purchase has been verified you’ll be issued a new registration code.
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During the setup process your device is connected to your new Hello Barbie™. If the Hello Barbie™ Companion App is closed while Hello Barbie™ is still connected to your device, the "Connection Error" will appear. Please take the following steps:
- Close the Companion App
- Go to your device's WiFi settings
- Reconnect to your WiFi network, Re-open the Barbie Companion App
The error should be resolved and you can continue the setup process. In some cases, you may have to start over.
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For a video walk-through on installing the Barbie® Doll’d Up Nails™ digital nail printer ink cartridge, follow these steps to download an instructional video (written instructions can be found below):
- Download the video
- Click Save
- Save File to your Desktop
- When the download completes click Open
- Extract the video to your Desktop
- Locate the file on your Desktop and Double-Click on the video file to watch
Ink Cartridge Instructions
- Remove the ink cartridge from the packaging
- Remove the tape, being careful not touch the contacts
- Open the printer lid. The ink cartridge carrier will move to the right
- Press down on the black lever to open the carrier
- Insert the ink cartridge, contact end first
- Close the cartridge carrier lid until it snaps into place
- Close the printer lid
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A solid colored screen when opening Barbie® iDesign™ indicates an issue with the compatibility of your video card and DirectX®. Verify that your video card is compatible with DirectX® 9.0c and the driver is up to date. This can be done on your computer or video cards manufacturer’s website.
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To fully charge, the hoverboard should be to be plugged in for about 90 to 120 minutes. To charge, please reference instruction sheets or demo video on YouTube.
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Click here to see the instructions on how to perform a hard factory reset on your tablet.
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Fold the wings in half. The purple wings with details (with lines) should face the front. (Clicking noise will be heard to indicate that the wings are properly folded).
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When placing wings on doll, turn the doll so that the back of the doll is facing you. Snap the bigger clasp with flower pattern on the top while the smaller clasp snaps to the bottom. (Clicking noise will indicate it is snapped on correctly).
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If done correctly, the top clasp will be right next to the flower borders (see Back Wings Image).
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If wings are snapped on correctly and the wings do not open, then move arms slightly forward (see “Slightly forward Arm” pictures).
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Try replacing batteries and make sure there are no cracks in the propellers. If there is a crack in the propeller, do not operate toy. If your cat is still not flying, please contact Mattel Consumer Services.
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If the battery indicator only shows only 1 bar on the screen of the Barbie® Video Girl™, replace the batteries. If the issue persists contact us for further assistance.
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