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If you notice a crack in the propellers, do not operate toy. Dispose broken parts properly and contact Mattel Consumer Services for a replacement.
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No. If you notice a crack in the propellers, please contact Mattel Consumer Services for a replacement.
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Please twist and turn the hair extension plug as you are inserting it into the hole that is located in the head of the Barbie® Hairtastic™ Cut & Style™ Barbie® Doll.
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The hot tub lights are no longer manufactured with the intent on actually lighting up.
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If this occurs during the Hello Barbie™ setup process, the WiFi SSID name or the WiFi password was possibly entered incorrectly. Select the "Manage WiFi" option to add the correct SSID name and password.
If the issue occurs during conversations and/or Hello Barbie's lights are flashing yellow you may need to move the doll closer to the WiFi router/modem. Hello Barbie's lights will flash yellow if the WiFi signal is getting weaker.
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No. Mattel meets or exceeds all safety guidelines developed and enforced by the Consumer Product Safety Commission, a government regulatory agency. For additional information on safety and sustainability, consumers can go to our website http://citizenship.mattel.com and then click on Safe and Sustainable Products.
Be sure to fly the cat in an open area and not too close to other people. Also, do not put your fingers or any other objects in the propellers.
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Try replacing batteries and make sure there are no cracks in the propellers. If there is a crack in the propeller, do not operate toy. If your cat is still not flying, please contact Mattel Consumer Services.
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Click here to view the assembly video.
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Fall 2016.
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No. Your username and password protect your privacy. So be sure you don’t share it with anyone except your parents.
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If the fireplace wall is not pushed in far enough the TV will work but the fireplace will not. If it is pushed too far into the wall the TV will not pop-up.
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Hello Barbie™ may occasionally encounter issues sending and receiving conversations. The issues may be based on signal strength, roaming, or Internet congestion. Usually the issues are brief and Hello Barbie™ will resume operation quickly. This can also occur when Hello Barbie™ has been in connection mode for along time or has timed out after a long period of inactivity. Turning Hello Barbie™ off and on again will enable the doll to resume normal activity.
This may also happen if Hello Barbie™ loses its WiFi connection. Please take the following steps:
- Close the Companion App
- Go to your devise's WiFi settings
- Reconnect to your WiFi network
In addition, you may get this message if Hello Barbie's batteries are low. If this is the case, please place Hello Barbie™ back on her charger.
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To see how you connect the Barbie® Doll’d Up Nails™ digital nail printer to your computer, follow these steps to download an instructional video (written instructions can be found below):
- Download the video
- Click Save
- Save File to your Desktop
- When the download completes click Open
- Extract the video to your Desktop
- Locate the file on your Desktop and Double-Click on the video file to watch
Driver Installation Instructions (Note: Do Not Plug the printer into the computer until the software is installed.)
- Install the software
- Plug the printer into the power outlet and then the computer
- If your computer doesn't recognize the printer, unplug the USB cable, wait a few seconds and reconnect
- If problems persist, please consult the troubleshooting section of the instruction manual
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Fully charged, the Star Light Adventure Galaxy Barbie® Doll & Flying Cat will fly for about 20 minutes.
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The battery pack is located on the doll’s back. Remove the skirt and vest, bend the doll’s arms gently if needed. Unscrew the battery cover at the back with a Philips head screwdriver and replace. Be sure to dispose of batteries properly.
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The Barbie™ Star Light Adventure RC Hoverboard will fly about 5 meters or 17 feet from the surface it launches from.
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Your photos are saved automatically to the Photo app on your device.
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The joystick directions match the direction that Barbie is facing, rather than the direction that the operator is facing. If Barbie is facing away from you and you move the joystick forward, Barbie will fly away from you. If she is facing towards you and you move the joystick forward, she will move towards you.
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Retailers nationwide, subject to availability.
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