During the setup process your device is connected to your new Hello Barbie™. If the Hello Barbie™ Companion App is closed while Hello Barbie™ is still connected to your device, the "Connection Error" will appear. Please take the following steps:
Close the Companion App
Go to your device's WiFi settings
Reconnect to your WiFi network, Re-open the Barbie Companion App
The error should be resolved and you can continue the setup process. In some cases, you may have to start over.
A solid colored screen when opening Barbie® iDesign™ indicates an issue with the compatibility of your video card and DirectX®.Verify that your video card is compatible with DirectX® 9.0c and the driver is up to date.This can be done on your computer or video cards manufacturer’s website.
Fold the wings in half.The purple wings with details (with lines) should face the front.(Clicking noise will be heard to indicate that the wings are properly folded).
When placing wings on doll, turn the doll so that the back of the doll is facing you. Snap the bigger clasp with flower pattern on the top while the smaller clasp snaps to the bottom. (Clicking noise will indicate it is snapped on correctly).
If done correctly, the top clasp will be right next to the flower borders (see Back Wings Image).
If wings are snapped on correctly and the wings do not open, then move arms slightly forward (see “Slightly forward Arm” pictures).
Try replacing batteries and make sure there are no cracks in the propellers. If there is a crack in the propeller, do not operate toy. If your cat is still not flying, please contact Mattel Consumer Services.