We'd like to let you know that there have been some design changes made to the Imaginext® DC Super Friends™ Batcave. The gray door located on the front upper portion of the Imaginext® DC Super Friends™ Batcave and telescope base was removed from the product and a rounded end has been added to the telescope. The rounded end will fit into one of the two hex fittings that have been added to the purple platform.
In order to lower the telescope in the elevator, you will need to put the ball on the bottom of the telescope into the raised hexagon opening and have the telescope facing forward. Tip it back and the elevator will now lower.
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No, The InteracTV system will not work with video game consoles.
X-Box is a registered trademark of Microsoft Corporation.
Playstation is a registered trademark of Sony Computer Entertainment, Inc.
InteracTV™ is a mark of Beep Telecommunications and Computing, L.L.C. Used under license.
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Click here to see the instructions on how to perform a hard factory reset on your tablet.
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The WWE Power Slammers figures are difficult to connect at the arms the first couple of times. Each time you connect the figures, it will become easier and easier to connect.
The new figures released in the Fall 2013 will be easier to connect.
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The Monster High® Freaky Fusion™ Recharge Chamber™ was made to only work with the Frankie Stein® doll that came with it. The other Monster High® dolls’ hair is made differently in order to keep its hairstyle and will not function properly in the Recharge Chamber™.
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First, ensure that the figure is specifically meant for the Apptivity WWE Rumblers game, and is not a regular Rumblers figure. You will be able to tell whether it is for Apptivity by looking for the base that the figure sits on. Only the figures with a base will work with the game.
Check the bottom of the base for debris, and wipe it with a clean, dry cloth.
Wipe your screen with a soft, dry cloth to ensure the best conductivity with the base.
Make sure you are holding the figure by the grips on its base in order for it to be recognized. Do not wear gloves or mittens since the grips need to come in contact with your fingertips.
Make sure that you are not placing the figure on the frame around the iPad screen. You must keep the figure only within the active screen area.
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During the setup process your device is connected to your new Hello Barbie™. If the Hello Barbie™ Companion App is closed while Hello Barbie™ is still connected to your device, the "Connection Error" will appear. Please take the following steps:
- Close the Companion App
- Go to your device's WiFi settings
- Reconnect to your WiFi network, Re-open the Barbie Companion App
The error should be resolved and you can continue the setup process. In some cases, you may have to start over.
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The InteracTV system will not work with your computer.
InteracTV™ is a mark of Beep Telecommunications and computing, L.L.C. Used under license.
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You have the option of either rendering your comic as a video through the icon on the upper right hand of the Edit Comic screen and viewing them on your device or read through them within the app through the My Comics page.
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The talking figure reading platform in the Sofia the First Magical Talking Castle recognizes that
Prince James, King Roland, Queen Miranda, or her friends are on the platform, and reacts by Sofia speaking to them or about them in her own voice or with trumpet sounds. Sofia, Clover and Amber are the only characters who prompt their own voices when placed on the talking platform.
The castle will only give the correct responses when using a figure that has a colored shape on its
base. An incorrect response can also occur if it is being used in a brightly lit room or direct sunlight or the figures are placed on or removed from the special base too quickly.
The figures must be placed on the special base for a full second to work properly. If you continue to receive incorrect responses from figure reading platforms, Please contact our Consumer Relations team so they can
help.
Live chat, phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find
our contact information here http://bit.ly/qarFdw.
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Please note that this product needs two sets of batteries, and there are two separate battery boxes. One battery box operates the swing feature and needs 4 “C” batteries. The other battery box operates the vibration feature and requires 1 “D” battery.
If you've already changed the batteries and the swing is still not working, please contact one of our Fisher-Price® baby gear representatives by email or phone at 1-800-432-5437.
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Click here for instructions on how to clear app data on your tablet.
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When the WWE Power Slammers figures are connected, cranked up and the head is pushed to start, they start to move, but then get caught or don’t move.
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For the Thunder Twisting figures, John Cena, Zack Ryder and Sheamus, make sure the arm is straight before you push the head to start the wrestling. If the arm is bent it causes the figures to get caught and not wrestle.
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Some smartphones may require you to remove any third-party case before placing between the clamps inside of the viewer.
When using an iPhone 5s, iPhone 5c, or iPhone 5, you need to place the included Adapter onto one side of the iPhone before placing your iPhone into the viewer.
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There are a few things you can try to make Cranky, your remote and/or Flynn start working together:
- Please make sure you have EIGHT fresh, alkaline batteries in the product.
- If one battery brand is not working for you, we suggest you try another as different brands have different connectivity points.
- We have found batteries that are rechargeable do not work as well with this product.
- Please make sure you have turned on BOTH switches. 1 switch is located on the remote and 1 is on the crane itself.
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There is a quick and easy way to verify that your product is JPMA certified. Just click here, and select the type of product you have. If Fisher-Price® is listed, all of our products in that category are JPMA certified. For example, if you select “High Chair” in the drop-down menu, you’ll see our name. This indicates that our high chairs are JPMA certified.
All products that are JPMA certified have a certification seal right on them. This seal verifies that the product has undergone independent laboratory testing to make sure it meets state, federal, and applicable ASTM standards. Every manufacturer that participates in the JPMA Certification Program is held to the highest standards and must meet or exceed those standards on every product. For us, the JPMA seal symbolizes our commitment to safety and quality.
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We have a network of over 350 Authorized Service Centers to help you with repairs and replacement parts. These Service Centers have skilled personnel and use only genuine Power Wheels replacement parts to fix your vehicle. Use our Service Center Locator to find a service center near you.
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If the fireplace wall is not pushed in far enough the TV will work but the fireplace will not. If it is pushed too far into the wall the TV will not pop up.
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If this occurs during the Hello Barbie™ setup process, make sure the doll is properly charged. Hello Barbie™ should remain in the charging station and connected to power during the setup.
When putting Hello Barbie™ into connection mode, make sure you see white flashing lights (they may also look light blue) If the lights flash (royal) blue, Hello Barbie™ has been reset and will automatically say "My batteries need to recharge. Please connect me to the charging station." Connect Hello Barbie™ to the charger and continue putting her into connection mode.
If this occurs during conversations or red lights appear, connect Hello Barbie™ to her charger, make sure that the charging cable is firmly connected to the doll, and that the orange charging indicator is illuminated.
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