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If the battery indicator only shows only 1 bar on the screen of the Barbie® Video Girl™, replace the batteries. If the issue persists contact us for further assistance.
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Check all the connections to make sure they’re tight. Also make sure the Barbie Girl™ USB connector is popped all the way out of the device. If it is, plug it firmly into the docking station. Then be sure to plug the USB cable firmly into a USB port on your computer.
If the device is still not recognized, plug the docking station into a different USB port. Remember…the Barbie Girl™ device software only works on a PC computer. Your Barbie Girl™ is not Mac compatible. Ask a grownup for help if you need it!
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There is one Barbie Girl™ device that comes in three different colors: pink, blue, or green. If you own a Barbie Girl™ device, you can also get fashion and accessory packs to change the look of your Barbie Girl™ and unlock special features online!
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The following items are in the Barbie Doll'd Up Nails digital nail printer package. Please be sure to unpack the box completely.
- Printer Power Adaptor
- USB Cable
- Ink Cartridge inside foil pouch
- While Polish
- Pre-print Coat
- Top Coat
- CD-ROM
- Alignment Card
- Quick Start Guide
- Instruction Manual
To further verify you have all of the parts to use the Barbie Doll'd Up Nails digital nail printer, follow these steps to download an instructional video:
- Download the video
- Click Save
- Save File to your Desktop
- When the download completes click Open
- Extract the video to your Desktop
- Locate the file on your Desktop and double-click on the video to watch
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If the doll fails to respond or any other malfunction occurs, press the reset switch with a paperclip and try charging the battery.
· Reset switch is located on Barbie doll’s back next to the USB Port.
· To charge the non-replaceable lithium polymer battery, slide up the USB cover on Barbie doll’s back and place Barbie Photo Fashion doll in the doll stand. Connect the USB cable to the doll and the computer. Prior to use, charge for about 2 hours or until the “Fully Charged” icon appears on the Viewfinder.
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Retailers nationwide, subject to availability.
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Yes; maximum of 6 at the same time.
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Click here to view the assembly video.
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The new iPad Air and iPad Mini Retina are not compatible with the Barbie Digital Makeover app.
There is a known issue with iPad Air and iPad Mini Retina devices that is preventing the Barbie Digital Makeover App from functioning properly. We are aware of this issue and we are doing our best to resolve the situation and we will update the app as soon as a fix is available. We do not have a timeframe as to when it will be updated.
The product is compatible with iPad 2, iPad (3rd Generation), iPad (4th Generation) and iPad mini.
iPad is a trademark of Apple Inc., registered in the U.S. and other countries.
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Use your Email app to create a message, then browse your Photo app to find the photo and attach it to the email.
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Four AAA batteries are required, but are not included.
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No. If you notice a crack in the propellers, please contact Mattel Consumer Services for a replacement.
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If the Barbie® Video Girl™ automatically turns off while playing, replace the batteries. If the issue persists, contact us for further assistance.
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No. After you register your Barbie Girl™ device, you can access your account from any computer using your screen name and password.
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Follow these steps to download an instructional video that will walk you through printing with the Barbie® Doll’d Up Nails™ digital nail printer (written instructions can be found below):
- Download the video
- Click Save
- Save File to your Desktop
- When the download completes click Open
- Extract the video to your Desktop
- Locate the file on your Desktop and Double-Click on the video file to watch
Printing Instructions
- Apply the White Polish and Clear Pre-print Coat (Note: The Pre-print coat must be applied before printing nail designs to prevent smearing)
- Launch the software
- Click Design & Print
- Place your finger into the finger slot pressing back until the wall moves and the mechanism rises up
- Click the camera icon
- Press the left button on the printer when it flashes
- Remove your finger
- Select a design
- Use the tools to adjust the design
- Click the print icon
- Place your finger into the finger slot pressing back until the wall moves and the mechanism rises up
- Line your finger up with the design on the computer screen
- Press the flashing button on the printer
- When printing is complete, press down on the finger slot and carefully remove your finger
- Let the design dry
- Apply a top coat to keep the image
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Touch the item you want to swap, then drag your finger left or right to cycle through the options.
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No. Please reach out to Mattel Consumer Services for replacement propellers.
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