2.4 GHz.

Checking for Updates

• Hello Barbie™ will check for updated when connected to the charging station and plugged in, and also connected to WiFi.
• Please connect Hello Barbie™ and wait a few minutes to make sure any updated are applied.
• You won't need to do anything else nor will you see anything different happen.  When Hello Barbie™ starts talking, any update has been successfully applied.

Call the number on the back of the instructions that came with your Barbie Girl™. 
After your purchase has been verified you’ll be issued a new registration code.

No. If you notice a crack in the propellers, please contact Mattel Consumer Services for a replacement.

You will need a powered USB port from a computer, laptop or USB charger.

Call the number on the back of the instructions that came with your Barbie Girl™ device. 

If you notice a crack in the propellers, do not operate toy. Dispose broken parts properly and contact Mattel Consumer Services for a replacement.

Propellers can be re-attached by following the instructions provided in the box. Be sure to match the color of the propellers to the axles and that the silver is on the top. Press the propeller gently into the clips of the axles.

Before playing with the Star Light Adventure Galaxy Barbie® Doll & Flying Cat, be sure to keep hair pulled back and out of your face to avoid it getting caught in propellers.

If you hair gets caught in the propellers, release the button immediately to turn the toy off.  Take the propeller off to see if the hair can be slipped off the rotor or unwound more easily.

While we don’t have historical information, pictures, or resale value information here, you can find a wealth of information online. 

 

For Fisher-Price products, you might also want to check out the book, Fisher-Price: Historical, Rarity, and Value Guide, 1931-Present, Updated 3rd Edition.

 

For Hot Wheels, you can also log on to www.hotwheelscollectors.com. At the top, click on “Forums” to connect to other Hot Wheels collectors who might be able to help you out.

 

For Barbie, you can find a ton of articles and stories on our blog at www.barbie.com that will give you an inside look at our dolls. There, you can also connect with other collectors who might be able to help you out. If you click on “Signature” at the top, then “Get Involved,” it will take you to a page where you can find Collector Clubs in your area.

 

Confirm your login information is correct and try again. If you forgot your password, click “forgot password?” to retrieve it. If you have a basic account and you forgot your username, you will need to re-register. If you have a Barbie Girl™ device and you forgot your username, call the number located on the back of the instructions that came with your Barbie Girl™. If your parent has set up a Parents’ Place account, you can also check out your account details or change your password with their help.

Barbie Girl™ plays both mp3 and WMA music files.  Files protected by digital rights management (DRM) are not supported.

The Camera/Printer busy error appears when there is a communication error between the printer and the computer. To correct this issue:

• Close the software
• Open Control Panel
• Open the Printers & Faxes
• Double-click the Mattel Barbie Doll’D Up Nails Printer
• Delete any nail prints that are in the queue

Our server has been receiving a high volume of traffic due to the holiday, which caused some users to experience

service issues. Our engineers managed to identify and resolve many of these issues, but intermittent problems may

still exist as we continue to increase capacity.

 

If you're still experiencing issues, we recommend that you power cycle the Barbie Hello Dreamhouse by turning the

Dreamhouse off for 15 seconds and then powering it back on.

 

We are very sorry for the inconvenience this has caused you and your family, and appreciate your patience as we

get this resolved.

Call the number on the back of the instructions that came with your Barbie Girl™ and they will give you step-by-step instructions.

In order to have Secret B Chat™ with friends, you must become best friends on BarbieGirls.com. In order to become best friends, you must connect your Barbie Girl™ to each other’s computers and both receive parental approval to use that feature on the site. In the meantime, you can still have a B Chat™!

The battery is low.  Plug your Barbie Girl™ into the docking station to recharge it!  The LED lights up when your Barbie Girl™ is charging, and turns off when your device is fully charged.