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You may have an older computer that doesn’t support USB 2.0. Barbie Girl™ will still work fine with your computer.
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Your photos are saved automatically to the Photo app on your device.
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No. Your username and password protect your privacy. So be sure you don’t share it with anyone except your parents.
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Please twist and turn the hair extension plug as you are inserting it into the hole that is located in the head of the Barbie® Hairtastic™ Cut & Style™ Barbie® Doll.
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The following steps will assist you in downloading an instructional video, which will walk you through aligning the Barbie® Doll’d Up Nails™ digital nail printer (written instructions can be found below):
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Download the video
- Click Save
- Save File to your Desktop
- When the download completes click Open
- Extract the video to your Desktop
- Locate the file on your Desktop and Double-Click on the video file to watch
Camera Alignment Instructions
- Launch the software
- The camera settings window will appear
- Insert the alignment card
- The bars above and to the left of the camera window adjust the pink oval to align with the printer alignment card
- The bar to right of the camera window adjusts the zoom
- The Brightness and Contrast can be adjusted by the bars at the top of the camera settings window
- Click Save
- Click OK
Printer Alignment Instructions
- Click the printer button located near the alignment adjustment bar
- A vertical red line will print alignment card
- If the line is directly in the center, the printer is properly aligned
- If the line is right of center, move the scroll bar to the left; if the line is left of center, move the scroll bar to the right
- Click the printer icon to test again
- Repeat process until the line is centered
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Match the color of propellers to the motor container. Keep the propellers perpendicular to the motor pins. Gently press propellers in until they stop.
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To activate your Barbie® RC Train and Ride™ Horse, Press and hold the button on its forehead until the horse takes a step. Press the button again to make the horse walk. If the horse is not played with for a few minutes, it will go into a sleep mode. Simply press and hold the button on the horse’s forehead until it takes a step to wake it up.
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Turn on hoverboard and place it on a flat surface, and then controller to the ON position. Wait for the beep. Once the green light is on, the controller will stop flashing and the devices are paired.
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No. Mattel meets or exceeds all safety guidelines developed and enforced by the Consumer Product Safety Commission, a government regulatory agency. For additional information on safety and sustainability, consumers can go to our website http://citizenship.mattel.com and then click on Safe and Sustainable Products.
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During the setup process your device is connected to your new Hello Barbie™. If the Hello Barbie™ Companion App is closed while Hello Barbie™ is still connected to your device, the "Connection Error" will appear. Please take the following steps:
- Close the Companion App
- Go to your device's WiFi settings
- Reconnect to your WiFi network, Re-open the Barbie Companion App
The error should be resolved and you can continue the setup process. In some cases, you may have to start over.
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If the Barbie® iDesign™ will not launch, there is an issue with Adobe® Flash™ Player. Please visit Adobes® website to uninstall and reinstall the Adobe® Flash™ Player software.
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Connect the controller to a powered USB port with the supplied USB cable. Attach the power cable located inside the controller to Barbie™ Star Light Adventure RC Hoverboard. Set the toy to OFF position and controller in “charging” position (left). Charging light should be in red and turns green when it is fully charged.
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Hello Barbie™ may occasionally encounter issues sending and receiving conversations. The issues may be based on signal strength, roaming, or Internet congestion. Usually the issues are brief and Hello Barbie™ will resume operation quickly. This can also occur when Hello Barbie™ has been in connection mode for along time or has timed out after a long period of inactivity. Turning Hello Barbie™ off and on again will enable the doll to resume normal activity.
This may also happen if Hello Barbie™ loses its WiFi connection. Please take the following steps:
- Close the Companion App
- Go to your devise's WiFi settings
- Reconnect to your WiFi network
In addition, you may get this message if Hello Barbie's batteries are low. If this is the case, please place Hello Barbie™ back on her charger.
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Fully charged, the Star Light Adventure Galaxy Barbie® Doll & Flying Cat will fly for about 20 minutes.
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Click here for instructions on how to clear app data on your tablet.
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You can copy music from your CDs and transfer it to your Barbie Girl™. You can even copy photos and other files to your Barbie Girl™. You can customize your Barbie Girl™ with cool snap-on outfits and accessories, and decorate your earbuds with snap-in earrings and beads.
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To see how you connect the Barbie® Doll’d Up Nails™ digital nail printer to your computer, follow these steps to download an instructional video (written instructions can be found below):
- Download the video
- Click Save
- Save File to your Desktop
- When the download completes click Open
- Extract the video to your Desktop
- Locate the file on your Desktop and Double-Click on the video file to watch
Driver Installation Instructions (Note: Do Not Plug the printer into the computer until the software is installed.)
- Install the software
- Plug the printer into the power outlet and then the computer
- If your computer doesn't recognize the printer, unplug the USB cable, wait a few seconds and reconnect
- If problems persist, please consult the troubleshooting section of the instruction manual
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