We have a network of over 350 Authorized Service Centers to help you with repairs and replacement parts. These Service Centers have skilled personnel and use only genuine Power Wheels replacement parts to fix your vehicle.  Use our Service Center Locator to find a service center near you.

Battery life will vary depending on how you follow the Charging and Battery Care Instructions. It's also affected by the total number of hours the batteries are used. Average battery life is one to three years.

Due to the technical nature of Power Wheels® products, some Power Wheels® parts may only be installed by our authorized service centers, therefore we’re unable to provide repair manuals or diagrams. Power Wheels® has independently owned and operated authorized service centers that carry replacement parts, batteries, and chargers in addition to repairing vehicles in or out of warranty. Our Service Center locator will assist you in finding one of our authorized service centers in your area as well as provide you website addresses for service centers that offer on-line shopping.

The Power Wheels® 12V Quick Charger will not produce an output until it is plugged into a working Power Wheels® battery.  The charger needs to detect a battery before it starts charging, so no voltage will be present when testing it with a volt meter.

We have a network of over 350 Authorized Service Centers to help you with repairs and replacement parts. These Service Centers have skilled personnel and use only genuine Power Wheels replacement parts to fix your vehicle.  Use our Service Center Locator to find a service center near you.

If your vehicle was originally equipped with a Green 6v 6amp Power Wheels® battery, a Connector Converter may be used to allow the use of a Red 6V 9.5 amp Power Wheels® battery. 

Connector Converters should not be used on any product purchased before October of 1998. 

If you have any questions or would like to obtain a Connector Converter, please have your product number with you and contact Consumer Relations at 1-800-432-5437.

You need the appropriate piece of equipment, such as a flotation device, big-wheel tires or wings, to access certain areas. You can get this equipment in the Workshop, which you can find by following the green tool icon, then pressing the action button once you arrive at the Workshop hangar.

The tutorial only plays once, but parts of it can be viewed again by clicking on the map icon on the top left corner of your screen.

After you’ve airbrushed your car, lower the turntable into the drying chamber by turning the handle on the far right counterclockwise toward the ground. Rotate the knob outside the chamber all the way to the rightmost setting to turn the fan on. Air will blow inside the drying chamber and dry off your car!

• If your car body came out only partially completed, see instructional video or try the following:
• Ensure you are inserting enough wax sticks into the machine and they are positioned next to each other in the proper alignment (point side down).  Remember, it’s normal for one of the wax sticks to protrude from the top.
• Ensure the handle is pulled all the way down in one continuous motion and the injection is completed within 2-3 seconds until you hear “Complete.”

• Ensure the mold has been thoroughly cleaned before starting your cycle.

Push the handle on the far right counterclockwise all the way to the ground and the car platform will tip forward, allowing your car to roll out.

• If you cannot insert or remove the mold, locate the tabs on both sides of Car Maker (underneath handle), push them up and try again.