Make sure you charge the battery for at least 18 hours (30 hours max) before operating your vehicle for the first time.  Charge the battery for at least 14 hours after each use of the vehicle.  *It is necessary to charge the battery immediately after use.  It is damaging to the battery when it has been used and then sits without being charged.  After a full charge the battery can sit up to two-three months when not in use.

We have a network of over 350 Authorized Service Centers to help you with repairs and replacement parts. These Service Centers have skilled personnel and use only genuine Power Wheels replacement parts to fix your vehicle.  Use our Service Center Locator to find a service center near you.

The Power Wheels® 12V Quick Charger will not produce an output until it is plugged into a working Power Wheels® battery.  The charger needs to detect a battery before it starts charging, so no voltage will be present when testing it with a volt meter.

We have a network of over 350 Authorized Service Centers to help you with repairs and replacement parts. These Service Centers have skilled personnel and use only genuine Power Wheels replacement parts to fix your vehicle.  Use our Service Center Locator to find a service center near you.

Battery life will vary depending on how you follow the Charging and Battery Care Instructions. It's also affected by the total number of hours the batteries are used. Average battery life is one to three years.

Due to the technical nature of Power Wheels® products, some Power Wheels® parts may only be installed by our authorized service centers, therefore we’re unable to provide repair manuals or diagrams. Power Wheels® has independently owned and operated authorized service centers that carry replacement parts, batteries, and chargers in addition to repairing vehicles in or out of warranty. Our Service Center locator will assist you in finding one of our authorized service centers in your area as well as provide you website addresses for service centers that offer on-line shopping.

If your vehicle was originally equipped with a Green 6v 6amp Power Wheels® battery, a Connector Converter may be used to allow the use of a Red 6V 9.5 amp Power Wheels® battery. 

Connector Converters should not be used on any product purchased before October of 1998. 

If you have any questions or would like to obtain a Connector Converter, please have your product number with you and contact Consumer Relations at 1-800-432-5437.

The action button is the button on the hood of the car that you can press down in order to start the game, activate weapons, enter buildings and other zones, and more.

Instructional videos include a review of box contents, items you'll need to get started and helpful tips about Hot Wheels Wall Tracks.

• You can customize your vehicle in the workshop.  Follow the green tool icon to find the workshop hangar.
• There are multiple types of customizations that you can make:
  • One-shots are one-time game modifiers that you can use to improve your performance, such as nitro bursts that give you faster speed.  However, after you use a one-shot, you no longer have it anymore.  You would need to unlock another one to use it again.
  • Add-ons are customizations that can be used forever on your vehicle, such as tires or weapons.  Once you have unlocked them, they are permanently available for your use.
• In order to modify your vehicle in the workshop, tap any icon in the circle with your finger and it will take you to the page where you can unlock it, if you have enough credits.
  • Those that are green are unlocked and your car is currently equipped with that item.

  • Those items that are orange are already unlocked, but your car is not currently equipped with that item.

  • Those that are grey are unearned.

• You can purchase more credits to unlock specific one-shot or add-on modifications. Once add-ons are purchased, they will always be available to equip your car.

• First, ensure that the car is specifically meant for the Apptivity Hot Wheels game, and not a regular Hot Wheels car. You will be able to tell whether it is for Apptivity by looking for the contact points on the bottom of the car.
• Ensure that the contact points are extended rather than retracted. There is a button on the bottom of the car that allows you to switch between traditional Hot Wheels car play (retracted) and Apptivity mode (extended).
• Check the bottom of the car for debris, and wipe it with a clean, dry cloth.
• Wipe your screen with a soft, dry cloth to ensure the best conductivity with the car.
• Make sure you are holding the car in the right location in order for it to be recognized.
  • Hold it in the center and on the sides of the car while the tires are on the screen.
  • Make sure that you are not placing the car on the black or white frame around the iPad screen. You must keep the car only within the screen area.
  • Do not wear gloves or mittens since the car needs to come in contact with your fingertips.

Please check the following:

• Remove the batteries.
• Clean the battery compartment with a dry cotton swab or cloth.  Make sure the gold contacts do not have any dust on them.
• Replace the batteries with four new alkaline batteries as indicated inside the battery compartment.

The booster needs to be correctly assembled to its designated wall bracket in order to function.   The designated wall bracket has a notch on it.  This notch ensures the motor only works when attached to the bracket.  All other brackets are flat. 

Watch set-up instructions for your track.

Hot Wheels replacement parts are available at our

Parts Store.

There is a silver-colored speed control button on the lower left side of the screen. The image on it is a gear box.  Tap the button to move from “Stop” mode to “Slow” and “Fast” modes.