Traction bands have been designed for and are included for use on specific single seat Jeep models to improve traction.  The unauthorized use of traction bands on other Power Wheels® vehicles will void the product worranty and may pose both safety and reliability issues including decreased motor and/or gearbox life.

We have a network of over 350 Authorized Service Centers to help you with repairs and replacement parts. These Service Centers have skilled personnel and use only genuine Power Wheels replacement parts to fix your vehicle.  Use our Service Center Locator to find a service center near you.

Battery life will vary depending on how you follow the Charging and Battery Care Instructions. It's also affected by the total number of hours the batteries are used. Average battery life is one to three years.

Due to the technical nature of Power Wheels® products, some Power Wheels® parts may only be installed by our authorized service centers, therefore we’re unable to provide repair manuals or diagrams. Power Wheels® has independently owned and operated authorized service centers that carry replacement parts, batteries, and chargers in addition to repairing vehicles in or out of warranty. Our Service Center locator will assist you in finding one of our authorized service centers in your area as well as provide you website addresses for service centers that offer on-line shopping.

The Power Wheels® 12V Quick Charger will not produce an output until it is plugged into a working Power Wheels® battery.  The charger needs to detect a battery before it starts charging, so no voltage will be present when testing it with a volt meter.

We have a network of over 350 Authorized Service Centers to help you with repairs and replacement parts. These Service Centers have skilled personnel and use only genuine Power Wheels replacement parts to fix your vehicle.  Use our Service Center Locator to find a service center near you.

If your vehicle was originally equipped with a Green 6v 6amp Power Wheels® battery, a Connector Converter may be used to allow the use of a Red 6V 9.5 amp Power Wheels® battery. 

Connector Converters should not be used on any product purchased before October of 1998. 

If you have any questions or would like to obtain a Connector Converter, please have your product number with you and contact Consumer Relations at 1-800-432-5437.

• You need to hold the door closed and press the button above it to lock the door. Do not try to open the door during the heating or cooling cycle when it is locked.

• If you hear “Error,” ask an adult to unplug Car Maker from the wall, wait ten seconds and then plug it back in to reset. Car Maker may automatically go into the cooling cycle. Do not unplug during this time. If you continue to hear “Error” after multiple resets, this may be an indication of a mechanical problem with the door switch; please contact Consumer Services via service.mattel.com for assistance.

• Yes, for best results, allow the wax to cool for a few minutes before opening the mold. Twist the mold slightly (as you would an ice cube tray) to break the wax free. You can also run the mold under cold water, which will help speed up the cooling process. If the car body is wet, be sure to dry it completely before applying labels. Remove car body from the mold within 10 minutes. If the body is left in the mold for any longer, the wax may begin to crack.

• Excess wax on the car body can be easily trimmed by hand or with the supplied design tool.

Click on the map icon in top left corner of screen. You can click on any of the icons to be taken to that particular area of the Test Facility.

• If you cannot insert or remove the mold, locate the tabs on both sides of Car Maker (underneath handle), push them up and try again.

The more you play the game, the more credits you earn. You can redeem credits in the workshop.  Your credits are listed in the top right corner of the screen.

• The very first time you use Car Maker, you need to insert 2 wax sticks. Car Maker comes pre-loaded with 1 wax stick. The second stick you insert is not meant to fit completely inside the machine – it will protrude through the top. After you have made your very first car, only 1 additional wax stick needs to be inserted every time. Please note that ALL wax sticks must be inserted with the point side down.