We have a network of over 350 Authorized Service Centers to help you with repairs and replacement parts. These Service Centers have skilled personnel and use only genuine Power Wheels replacement parts to fix your vehicle.  Use our Service Center Locator to find a service center near you.

The Power Wheels® 12V Quick Charger will not produce an output until it is plugged into a working Power Wheels® battery.  The charger needs to detect a battery before it starts charging, so no voltage will be present when testing it with a volt meter.

We have a network of over 350 Authorized Service Centers to help you with repairs and replacement parts. These Service Centers have skilled personnel and use only genuine Power Wheels replacement parts to fix your vehicle.  Use our Service Center Locator to find a service center near you.

Due to the technical nature of Power Wheels® products, some Power Wheels® parts may only be installed by our authorized service centers, therefore we’re unable to provide repair manuals or diagrams. Power Wheels® has independently owned and operated authorized service centers that carry replacement parts, batteries, and chargers in addition to repairing vehicles in or out of warranty. Our Service Center locator will assist you in finding one of our authorized service centers in your area as well as provide you website addresses for service centers that offer on-line shopping.

Battery life will vary depending on how you follow the Charging and Battery Care Instructions. It's also affected by the total number of hours the batteries are used. Average battery life is one to three years.

Make sure you charge the battery for at least 18 hours (30 hours max) before operating your vehicle for the first time.  Charge the battery for at least 14 hours after each use of the vehicle.  *It is necessary to charge the battery immediately after use.  It is damaging to the battery when it has been used and then sits without being charged.  After a full charge the battery can sit up to two-three months when not in use.

If your vehicle was originally equipped with a Green 6v 6amp Power Wheels® battery, a Connector Converter may be used to allow the use of a Red 6V 9.5 amp Power Wheels® battery. 

Connector Converters should not be used on any product purchased before October of 1998. 

If you have any questions or would like to obtain a Connector Converter, please have your product number with you and contact Consumer Relations at 1-800-432-5437.

• Excess wax on the car body can be easily trimmed by hand or with the supplied design tool.

• From your iPad home screen, go to Settings, General, then Multitasking Gestures. Turn off Multitasking Gestures.
• Make sure that you do not press the car down on the iPad home button, as that will close the game.

• If you cannot insert or remove the mold, locate the tabs on both sides of Car Maker (underneath handle), push them up and try again.

You need the appropriate piece of equipment, such as a flotation device, big-wheel tires or wings, to access certain areas. You can get this equipment in the Workshop, which you can find by following the green tool icon, then pressing the action button once you arrive at the Workshop hangar.

• If you have inserted different colored wax sticks next to each other, you may get some color blending (in which the wax from the two adjacent sticks mix when creating the car body).

The tutorial only plays once, but parts of it can be viewed again by clicking on the map icon on the top left corner of your screen.

• In order to create a solid one-colored car body, you must insert multiple wax sticks of the same color next to each other.

Instructional videos include a review of box contents, items you'll need to get started and helpful tips about Hot Wheels Wall Tracks.