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No. If you notice a crack in the propellers, please contact Mattel Consumer Services for a replacement.
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Fully charged, the Star Light Adventure Galaxy Barbie® Doll & Flying Cat will fly for about 20 minutes.
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No. Mattel meets or exceeds all safety guidelines developed and enforced by the Consumer Product Safety Commission, a government regulatory agency. For additional information on safety and sustainability, consumers can go to our website http://citizenship.mattel.com and then click on Safe and Sustainable Products.
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Our server has been receiving a high volume of traffic due to the holiday, which caused some users to experience
service issues. Our engineers managed to identify and resolve many of these issues, but intermittent problems may
still exist as we continue to increase capacity.
If you're still experiencing issues, we recommend that you power cycle the Barbie Hello Dreamhouse by turning the
Dreamhouse off for 15 seconds and then powering it back on.
We are very sorry for the inconvenience this has caused you and your family, and appreciate your patience as we
get this resolved.
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No. Mattel meets or exceeds all safety guidelines developed and enforced by the Consumer Product Safety Commission, a government regulatory agency. For additional information on safety and sustainability, consumers can go to our website http://citizenship.mattel.com and then click on Safe and Sustainable Products.
Be sure to fly the cat in an open area and not too close to other people. Also, do not put your fingers or any other objects in the propellers.
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The remote should last for hours of play if it is turned off properly after play each time.
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If you notice a crack in the propellers, do not operate toy. Dispose broken parts properly and contact Mattel Consumer Services for a replacement.
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No. Please reach out to Mattel Consumer Services for replacement propellers.
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To activate your Barbie® RC Train and Ride™ Horse, Press and hold the button on its forehead until the horse takes a step. Press the button again to make the horse walk. If the horse is not played with for a few minutes, it will go into a sleep mode. Simply press and hold the button on the horse’s forehead until it takes a step to wake it up.
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Tips for achieving the best curls are as follows:
1. Use small sections of hair (the width of a girl’s pinky) to get the best results
2. Apply tension as your wrap the curl – the tighter the hair is wrapped, the better the curl
3. Hold for at least 10-15 seconds – the longer you hold, the better the curl
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The Barbie™ Star Light Adventure RC Hoverboard is meant for indoor use. The toy may not work properly when used outdoors and will be affected by wind and/or heat.
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Turn on hoverboard and place it on a flat surface, and then controller to the ON position. Wait for the beep. Once the green light is on, the controller will stop flashing and the devices are paired.
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Connect the controller to a powered USB port with the supplied USB cable. Attach the power cable located inside the controller to Barbie™ Star Light Adventure RC Hoverboard. Set the toy to OFF position and controller in “charging” position (left). Charging light should be in red and turns green when it is fully charged.
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To fully charge, the hoverboard should be to be plugged in for about 90 to 120 minutes. To charge, please reference instruction sheets or demo video on YouTube.
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Fully charged, the Barbie™ Star Light Adventure RC Hoverboard will fly for about 7 minutes.
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