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How do I install a previously downloaded app?
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During the setup process your device is connected to your new Hello Barbie™. If the Hello Barbie™ Companion App is closed while Hello Barbie™ is still connected to your device, the "Connection Error" will appear. Please take the following steps:
- Close the Companion App
- Go to your device's WiFi settings
- Reconnect to your WiFi network, Re-open the Barbie Companion App
The error should be resolved and you can continue the setup process. In some cases, you may have to start over.
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Click here for instructions on how to clear app data on your tablet.
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Touch the item you want to swap, then drag your finger left or right to cycle through the options.
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It is compatible with the newest version of Angry Birds HD Free and Angry Birds HD.
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In order to continue to receive app updates, you will need to re-download the app.
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Click here for
instructions on how to clear App Data from your nabi tablet.
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The app may display this message if the doll part is not installed completely. Make sure that the doll part is installed per the instructions, and that the carriage slide is lined up with the doll part icon.
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If you are are using Version 2.0 or lower, please note that this version of Engine Activities will no longer be supported.
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While both allow you to access the same virtual reality content, the physical packs come with unique reels that allow you to view Augmented Reality content.
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Before placing your smartphone into the viewer, you can go to your smartphones settings and adjust the brightness. It is recommended to turn AUTO-BRIGHTNESS off to maintain consistency while the smartphone is inside the viewer.
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Place the View-Master® experience pack reel on a flat, well-lit surface and pull the trigger to try again. Move the viewer closer to the reel, less than 10 inches away.
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Before placing your smartphone into the viewer, you can use the physical volume buttons on your phone. There is also an option to completely mute the sounds from within the View-Master app.
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The apps are designed for your device to go into the viewer in only one orientation. Rotate your device counter-clockwise to be sure that the top of your phone (the part where the earpiece is) is on the left before putting it into the View-Master® viewer.
The app will not function properly if your device has its orientation lock on. On iOS, swipe up from the bottom of your screen and check that this feature is OFF. Settings may vary for different Android Devices. The Orientation settings can usually be found in the Settings under the Display Settings function.
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Your finger needs to be touching the black strip on the lever. Don’t tap the lever too gently. Make sure you pull the lever all the way down. Hold it in place for a second to ensure that it registers.
If you have an iPhone 5 or 5c, make sure you are using the adapter.
If none of those solutions work, launch a VR experience then remove your smartphone and tap the gear icon at the bottom of the screen. Follow the prompts to configure your viewer (you may be required to download the Google Cardboard app). Follow the prompts to scan the QR code inside your viewer or use the QR code below.
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You have the option of either rendering your comic as a video through the icon on the upper right hand of the Edit Comic screen and viewing them on your device or read through them within the app through the My Comics page.
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The Preview Reel allows you to access the sample content of the View-Master® VR Experience Packs. Simply download any View-Master® app and select PREVIEW REEL when prompted to get a free demo of the full experience.
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If you receive an error message during printing, turn off the Monster Maker using the power switch. Wait a few seconds and turn it back on. Restart the app.
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Your photos are saved automatically to the Photo app on your device.
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