Try replacing batteries and make sure there are no cracks in the propellers. If there is a crack in the propeller, do not operate toy. If your cat is still not flying, please contact Mattel Consumer Services.

If the software is not recognizing the doll is being plugged in try the following.

• Exit the software
• Unplug the Doll
• Plug doll back in.
• Start the software.

If the doll is still not recognized try these 2 steps.

• Change the batteries.
• Press the reset button above the dolls USB port

If you are still having problems, contact Customer Service at 1-888-892-6123.

Please twist and turn the hair extension plug as you are inserting it into the hole that is located in the head of the Barbie® Hairtastic™ Cut & Style™ Barbie® Doll.

Retailers nationwide, subject to availability.

The battery pack is located on the doll’s back. Remove the skirt and vest, bend the doll’s arms gently if needed.  Unscrew the battery cover at the back with a Philips head screwdriver and replace. Be sure to dispose of batteries properly.

The Monster High® Freaky Fusion™ Recharge Chamber™ was made to only work with the Frankie Stein® doll that came with it.  The other Monster High® dolls’ hair is made differently in order to keep its hairstyle and will not function properly in the Recharge Chamber™.

Elsa’s shoes are packed out separately in a poly bag that is taped to the packaging behind the doll.

Fully charged, the Star Light Adventure Galaxy Barbie® Doll & Flying Cat will fly for about 20 minutes.

The doll stand for your Ever After High doll should be located inside the book spine packaging.

The Twilight Saga: Breaking Dawn - Part 1 Bella Doll is inspired by the movie and wears the engagement ring on the same hand Bella does in The Twilight Saga Breaking Dawn Part 1 film.

We know from talking to girls that they not only love to play with Monster but they also like to display and collect them. As a result, we do our best to include doll stands in many of our new character and special edition offerings. There are times, however when a specific set of dolls won’t include a stand - we do this in order to offer dolls at a variety of reasonable price points while still maintaining Monster High's signature style, great details and fun accessories that our fans have come to love and expect.

• Fold the wings in half.  The purple wings with details (with lines) should face the front.  (Clicking noise will be heard to indicate that the wings are properly folded).
• When placing wings on doll, turn the doll so that the back of the doll is facing you. Snap the bigger clasp with flower pattern on the top while the smaller clasp snaps to the bottom. (Clicking noise will indicate it is snapped on correctly).  
• If done correctly, the top clasp will be right next to the flower borders (see Back Wings Image).
• If wings are snapped on correctly and the wings do not open, then move arms slightly forward (see “Slightly forward Arm” pictures).

 

Four AAA batteries are required, but are not included.

Before playing with the Star Light Adventure Galaxy Barbie® Doll & Flying Cat, be sure to keep hair pulled back and out of your face to avoid it getting caught in propellers.

If you hair gets caught in the propellers, release the button immediately to turn the toy off.  Take the propeller off to see if the hair can be slipped off the rotor or unwound more easily.

The app may display this message if the doll part is not installed completely.  Make sure that the doll part is installed per the instructions, and that the carriage slide is lined up with the doll part icon.

Hello Barbie™ can store up to three WiFi networks.  To add additional WiFi networks, please follow the steps below:

• Have the Hello Barbie™ Doll and the Companion App near one another
• Open the Hello Barbie™ Companion App on your device
• On the "Manage Hello Barbie™" screen, tap the "Manage WiFi Connection" button
• Follow the in-app steps to add additional WiFi Networks

No. If you notice a crack in the propellers, please contact Mattel Consumer Services for a replacement.

Fall 2016.

No. Mattel meets or exceeds all safety guidelines developed and enforced by the Consumer Product Safety Commission, a government regulatory agency. For additional information on safety and sustainability, consumers can go to our website http://citizenship.mattel.com and then click on Safe and Sustainable Products.

Be sure to fly the cat in an open area and not too close to other people. Also, do not put your fingers or any other objects in the propellers.

If you notice a crack in the propellers, do not operate toy. Dispose broken parts properly and contact Mattel Consumer Services for a replacement.