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To protect your privacy, all personally identifying information relating to the Sproutling product will be deleted from our servers. That also means you won't have access to your historical sleep data in the app after October 31, 2018.
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https://qservice.corp.mattel.com/us/Docs/>A. We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.
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How do I determine the version electronically?
- Insert programming card
- press 0010
- after pressing last 0 watch indicator light
- count the number of blinks
- that is the major version number (2 blinks would be 2.??)
- if no blinks it is version 1.0
- remove programming card and reinsert
- press 0011
- after pressing last 1 watch indicator light
- count the number of blinks
- that is the minor version number
- no blinks is zero
Example: 0010 is pressed and it blinks twice. 0011 is pressed and it blinks twice. The version is 2.2
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If you are stuck in an activity after repeated attempts to remove and insert an activity card, please place the activity card back into the InteracTV controller and wait for the next activity to appear on the screen. When the next activity appears on the screen, remove the card from your InteracTV controller. The menu screen should now appear on the screen. If the menu screen does not appear on your screen you need to restart the InteracTV DVD. Press stop on your DVD player and then press play to restart the DVD.
InteracTV™ is a mark of Beep Telecommunications and Computing, L.L.C. Used under license.
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A. We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.
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https://qservice.corp.mattel.com/us/Docs/>A. We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.
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If this occurs during the Hello Barbie™ setup process, make sure the doll is properly charged. Hello Barbie™ should remain in the charging station and connected to power during the setup.
When putting Hello Barbie™ into connection mode, make sure you see white flashing lights (they may also look light blue) If the lights flash (royal) blue, Hello Barbie™ has been reset and will automatically say "My batteries need to recharge. Please connect me to the charging station." Connect Hello Barbie™ to the charger and continue putting her into connection mode.
If this occurs during conversations or red lights appear, connect Hello Barbie™ to her charger, make sure that the charging cable is firmly connected to the doll, and that the orange charging indicator is illuminated.
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Make sure you charge the battery for at least 18 hours (30 hours max) before operating your vehicle for the first time. Charge the battery for at least 14 hours after each use of the vehicle. *It is necessary to charge the battery immediately after use. It is damaging to the battery when it has been used and then sits without being charged. After a full charge the battery can sit up to two-three months when not in use.
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The Klip Klop Stable features a gate on the lower blue ramp, which we included to provide another way for children to interact and engage with the product. We added this feature after our packaging photography was finalized, which is why it isn’t currently reflected on the package. We include product images with the gate on our website and in our product demo video. We apologize for any confusion this may have caused.
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If you hear “Error,” ask an adult to unplug Car Maker from the wall, wait ten seconds and then plug it back in to reset. Car Maker may automatically go into the cooling cycle. Do not unplug during this time. If you continue to hear “Error” after multiple resets, this may be an indication of a mechanical problem with the door switch; please contact Consumer Services via service.mattel.com for assistance.
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After the figures are connected, cranked up and the head is pushed, the “wrestling” feature does not last long.
- Crank the lever clockwise until it clicks, usually about 11 times, for full power battling.
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No, trial accounts cannot be extended beyond the 90 days. Trial accounts can be converted to registered accounts by purchasing a device and using the new registration code included.
If you are using a trial account, you may create a new account near the end of the trial period. The new account name should be shared with your friends, so that they may add your new account to their friends list. The original account will lock after the 90 period and after 6 months the locked account will be deleted.
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That shows that information is downloading from the game to the doll.
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After you’ve airbrushed your car, lower the turntable into the drying chamber by turning the handle on the far right counterclockwise toward the ground. Rotate the knob outside the chamber all the way to the rightmost setting to turn the fan on. Air will blow inside the drying chamber and dry off your car!
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Here are some tips that may help you during the quick setup:
- Make sure you are using fresh alkaline batteries inside your InteracTV controller.
- If you have followed the instructions on the quick setup sheet and your InteracTV controller is still not working with your DVD player, try the setup sheet again from the beginning. It is possible that one of the numbers did not register when you entered in your DVD code.
- When pressing the numbers on the programming card, make sure your press each number firmly and slowly. The green light on your controller should blink one time after each number is pressed. When the fourth digit is pressed, make sure the green light on your InteracTV controller blinks one long blink. If you do NOT see this long blink, remove the programming card, re-insert it into the controller and try the same code again.
InteracTV™ is a mark of Beep Telecommunications and Computing, L.L.C. Used under license.
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If this occurs during the Hello Barbie™ setup process, the WiFi SSID name or the WiFi password was possibly entered incorrectly. Select the "Manage WiFi" option to add the correct SSID name and password.
If the issue occurs during conversations and/or Hello Barbie's lights are flashing yellow you may need to move the doll closer to the WiFi router/modem. Hello Barbie's lights will flash yellow if the WiFi signal is getting weaker.
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Our server has been receiving a high volume of traffic due to the holiday, which caused some users to experience
service issues. Our engineers managed to identify and resolve many of these issues, but intermittent problems may
still exist as we continue to increase capacity.
If you're still experiencing issues, we recommend that you power cycle the Barbie Hello Dreamhouse by turning the
Dreamhouse off for 15 seconds and then powering it back on.
We are very sorry for the inconvenience this has caused you and your family, and appreciate your patience as we
get this resolved.
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Yes, one user would use the handheld(s) and the second user could use the software installed on the PC.
Once the software is installed, simply select “Create New User” from the file menu and fill out the form. If you do not have a registration code, you may leave this field blank. This creates a trial account which will be active for 90 days.
If you are using a trial account, you may create a new account near the end of the trial period. The new account name should be shared with your friends, so that they may add your new account to their friends list. The original account will lock after the 90 period and after 6 months the locked account will be deleted.
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The very first time you use Car Maker, you need to insert 2 wax sticks. Car Maker comes pre-loaded with 1 wax stick. The second stick you insert is not meant to fit completely inside the machine – it will protrude through the top. After you have made your very first car, only 1 additional wax stick needs to be inserted every time. Please note that ALL wax sticks must be inserted with the point side down.
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You can customize your vehicle in the workshop. Follow the green tool icon to find the workshop hangar.
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There are multiple types of customizations that you can make:
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One-shots are one-time game modifiers that you can use to improve your performance, such as nitro bursts that give you faster speed. However, after you use a one-shot, you no longer have it anymore. You would need to unlock another one to use it again.
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Add-ons are customizations that can be used forever on your vehicle, such as tires or weapons. Once you have unlocked them, they are permanently available for your use.
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In order to modify your vehicle in the workshop, tap any icon in the circle with your finger and it will take you to the page where you can unlock it, if you have enough credits.
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You can purchase more credits to unlock specific one-shot or add-on modifications. Once add-ons are purchased, they will always be available to equip your car.
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