To fully charge, the hoverboard should be to be plugged in for about 90 to 120 minutes. To charge, please reference instruction sheets or demo video on YouTube.
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- If you have inserted different colored wax sticks next to each other, you may get some color blending (in which the wax from the two adjacent sticks mix when creating the car body).
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Yes; maximum of 6 at the same time.
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Hello Barbie™ may occasionally encounter issues sending and receiving conversations. The issues may be based on signal strength, roaming, or Internet congestion. Usually the issues are brief and Hello Barbie™ will resume operation quickly. This can also occur when Hello Barbie™ has been in connection mode for along time or has timed out after a long period of inactivity. Turning Hello Barbie™ off and on again will enable the doll to resume normal activity.
This may also happen if Hello Barbie™ loses its WiFi connection. Please take the following steps:
- Close the Companion App
- Go to your devise's WiFi settings
- Reconnect to your WiFi network
In addition, you may get this message if Hello Barbie's batteries are low. If this is the case, please place Hello Barbie™ back on her charger.
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No. Mattel meets or exceeds all safety guidelines developed and enforced by the Consumer Product Safety Commission, a government regulatory agency. For additional information on safety and sustainability, consumers can go to our website http://citizenship.mattel.com and then click on Safe and Sustainable Products.
Be sure to fly the cat in an open area and not too close to other people. Also, do not put your fingers or any other objects in the propellers.
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Checking for Updates
- Hello Barbie™ will check for updated when connected to the charging station and plugged in, and also connected to WiFi.
- Please connect Hello Barbie™ and wait a few minutes to make sure any updated are applied.
- You won't need to do anything else nor will you see anything different happen. When Hello Barbie™ starts talking, any update has been successfully applied.
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Once Car Maker instructs you to pull the handle, you must immediately pull it all the way down in one continuous motion until you hear “Complete.” For best results, DO NOT pump handle when pulling it down and complete the injection within 2-3 seconds. If you do not pull it all the way down to complete the injection, Car Maker will keep repeating the phrase, “Please pull down handle.”
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The new iPad Air and iPad Mini Retina are not compatible with the Barbie Digital Makeover app.
There is a known issue with iPad Air and iPad Mini Retina devices that is preventing the Barbie Digital Makeover App from functioning properly. We are aware of this issue and we are doing our best to resolve the situation and we will update the app as soon as a fix is available. We do not have a timeframe as to when it will be updated.
The product is compatible with iPad 2, iPad (3rd Generation), iPad (4th Generation) and iPad mini.
iPad is a trademark of Apple Inc., registered in the U.S. and other countries.
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Turn on hoverboard and place it on a flat surface, and then controller to the ON position. Wait for the beep. Once the green light is on, the controller will stop flashing and the devices are paired.
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Download and install the Dora Links Software from www.doralinks.com. Once you've created a username and password, use your Explorer Girls code to unlock a game or activity.
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No. Barbie is attached to the hoverboard.
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If you receive an error message during printing, turn off the Monster Maker using the power switch. Wait a few seconds and turn it back on. Restart the app.
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Hello Barbie™ can store up to three WiFi networks. To add additional WiFi networks, please follow the steps below:
- Have the Hello Barbie™ Doll and the Companion App near one another
- Open the Hello Barbie™ Companion App on your device
- On the "Manage Hello Barbie™" screen, tap the "Manage WiFi Connection" button
- Follow the in-app steps to add additional WiFi Networks
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Fully charged, the Star Light Adventure Galaxy Barbie® Doll & Flying Cat will fly for about 20 minutes.
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Match the color of propellers to the motor container. Keep the propellers perpendicular to the motor pins. Gently press propellers in until they stop.
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If you cannot press the handle down, have an adult unplug the machine, wait ten seconds and then plug it back in to reset. Car Maker will automatically go into the cooling cycle. Do not unplug during this time. After you hear “Cooling Complete” and the door opens, try the following:
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Check the mold for blockage. See CLEANING section in the instruction sheet.
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Look into the front window on the machine. Ensure that there is a wax stick in the heating chamber and that the wax stick above it is properly aligned.
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The hot tub lights are no longer manufactured with the intent on actually lighting up.
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Turn off both devices and repeat pairing steps. Reference the instruction sheets provided in the package.
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