If this occurs during the Hello Barbie™ setup process, make sure the doll is properly charged. Hello Barbie™ should remain in the charging station and connected to power during the setup.
When putting Hello Barbie™ into connection mode, make sure you see white flashing lights (they may also look light blue) If the lights flash (royal) blue, Hello Barbie™ has been reset and will automatically say "My batteries need to recharge. Please connect me to the charging station." Connect Hello Barbie™ to the charger and continue putting her into connection mode.
If this occurs during conversations or red lights appear, connect Hello Barbie™ to her charger, make sure that the charging cable is firmly connected to the doll, and that the orange charging indicator is illuminated.
|
You should place the Apptivity Hot Wheels car on the screen in that location in order to play.
|
During the setup process your device is connected to your new Hello Barbie™. If the Hello Barbie™ Companion App is closed while Hello Barbie™ is still connected to your device, the "Connection Error" will appear. Please take the following steps:
- Close the Companion App
- Go to your device's WiFi settings
- Reconnect to your WiFi network, Re-open the Barbie Companion App
The error should be resolved and you can continue the setup process. In some cases, you may have to start over.
|
You should pull the car back so that your car stays in that location on the screen.
|
The tutorial only plays once, but parts of it can be viewed again by clicking on the map icon on the top left corner of your screen.
|
Battery requirements can be found inside the battery compartment itself or toward the beginning of each product manual.
1. Enter the product number or toy name, or search by using the keywords below. Then click "Go."
2. Identify your product from the list of results.
3. Click on the product image, and follow the link to download the manual.
Product numbers are listed on baby gear products in small print right near where the Fisher-Price® or Mattel® information is stamped.
All our baby gear has a product number listed in small print near where the Fisher-Price® or Mattel information is stamped. It can usually be found above the barcode on the packaging and instructions, on the fabric tag, or etched into the product itself.
Our product manuals are available in Adobe® Acrobat® format (PDF). If you don’t have the free viewing software, Adobe® Reader®, this link will take you to their website for assistance.
|
If this occurs during the Hello Barbie™ setup process, the WiFi SSID name or the WiFi password was possibly entered incorrectly. Select the "Manage WiFi" option to add the correct SSID name and password.
If the issue occurs during conversations and/or Hello Barbie's lights are flashing yellow you may need to move the doll closer to the WiFi router/modem. Hello Barbie's lights will flash yellow if the WiFi signal is getting weaker.
|
To see our full line of bathtubs and potty chairs, please visit fisher-price.com.
|
Hello Barbie™ may occasionally encounter issues sending and receiving conversations. The issues may be based on signal strength, roaming, or Internet congestion. Usually the issues are brief and Hello Barbie™ will resume operation quickly. This can also occur when Hello Barbie™ has been in connection mode for along time or has timed out after a long period of inactivity. Turning Hello Barbie™ off and on again will enable the doll to resume normal activity.
This may also happen if Hello Barbie™ loses its WiFi connection. Please take the following steps:
- Close the Companion App
- Go to your devise's WiFi settings
- Reconnect to your WiFi network
In addition, you may get this message if Hello Barbie's batteries are low. If this is the case, please place Hello Barbie™ back on her charger.
|
Viewing the Knows Your Name software at 800x600 screen resolutions may restrict the display of help text on the screen. Change to 1024x768 screen resolution or higher to have a full view of the help text.
|
|
Scroll down below the legal disclaimer to see the attached design.
|
|
Make sure you have Microsoft® .NET 2.0 Framework installed if you are using Microsoft® XP.
|
|
|
When you see this message, open the viewer and remove your smartphone. Then hold it upright and follow the prompts.
You can also try restarting the app.
|
Our monitors should only be used with Fisher-Price wall adapters to ensure the safety of the monitor.
Adapters should only be replaced with an original Fisher-Price wall adapter. If you need to purchase an adapter, please visit our online store.
|
The various colored icons are meant to direct you to the different hangars in the Hot Wheels Test Facility. The red diamond icon takes you to the Search and Destroy Hangar, the yellow triangle icon takes you to the Long Jump Hangar, and the blue circle icon takes you to the Race Hangar. The green tool icon will allow you to upgrade your vehicle in the workshop.
|
|
You can get to the Adventure Games by clicking on the Games button on the console in the Command Center.
|
|
You may have typed your screen name in the incorrect case when signing in. Check your Parents’ Place account for the correct capitalization of your screen name and try again.
|
Washing instructions can typically be found on the care label attached to the pad assembly or toward the end of each product manual.
Product manuals can be found online, by clicking here.
1. Enter the product number or toy name, or search by using the keywords below. Then click "Go."
2. Identify your product from the list of results.
3. Click on the product image, and follow the link to download the manual.
All our baby gear has a product number listed in small print near where the Fisher-Price® or Mattel information is stamped. It can usually be found above the barcode on the packaging and instructions, on the fabric tag, or etched into the product itself.
Our product manuals are available in Adobe® Acrobat® format (PDF). If you don’t have the free viewing software, Adobe® Reader®, this link will take you to their website for assistance.
|
|
|
