A.    We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.

It is possible that the units simply need to be reset or paired.

1. Press the pairing button on the side of the receiver with a paperclip until the power button L.E.D. blinks and the range indicator turns on.

2. Press the pairing button on the back of the transmitter with a paperclip until the receiver range indicator turns off.

You automatically earn one virtual object with each figure you use.  In power play mode, you can look at the drop down menu where as you win against each opponent, you also earn their object.

 

Put the object down on the “+” icon to unlock it. Once you have unlocked it, you can access it during future Power Play modes.

 

Items in blue are available to use.  Items in grey are objects that you have not earned/unlocked with the specific Apptivity WWE Rumblers figure you are using.  Objects in orange are those that you have selected to use.

https://qservice.corp.mattel.com/us/Docs/>A.    We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.

If your vehicle was originally equipped with a Green 6v 6amp Power Wheels® battery, a Connector Converter may be used to allow the use of a Red 6V 9.5 amp Power Wheels® battery. 

 

Connector Converters should not be used on any product purchased before October of 1998. 

 

If you have any questions or would like to obtain a Connector Converter, please have your product number with you and contact Consumer Relations at 1-800-432-5437.

The Camera/Printer has failed error appears when there is a communication error between the printer and the computer. To correct this issue:

• Close the software
• Unplug and re-plug in the power cord and USB
• Wait for the printer to turn on
• Restart the software

Connect the controller to a powered USB port with the supplied USB cable. Attach the power cable located inside the controller to Barbie™ Star Light Adventure RC Hoverboard. Set the toy to OFF position and controller in “charging” position (left). Charging light should be in red and turns green when it is fully charged.

• Enable Bluetooth on your tablet device.

• Turn Monster Maker off using the power switch, then turn it back on.

• If the blue light is glowing steady blue and you can’t connect to your tablet device, turn off Bluetooth on any nearby tablet device that has been paired to the Monster Maker.

• Please see pages 6 and 7 in the instruction manual for detailed instructions.

If this occurs during the Hello Barbie™ setup process, make sure the doll is properly charged.  Hello Barbie™ should remain in the charging station and connected to power during the setup.

When putting Hello Barbie™ into connection mode, make sure you see white flashing lights (they may also look light blue) If the lights flash (royal) blue, Hello Barbie™ has been reset and will automatically say "My batteries need to recharge.  Please connect me to the charging station."  Connect Hello Barbie™ to the charger and continue putting her into connection mode.

If this occurs during conversations or red lights appear, connect Hello Barbie™ to her charger, make sure that the charging cable is firmly connected to the doll, and that the orange charging indicator is illuminated.

Our server has been receiving a high volume of traffic due to the holiday, which caused some users to experience

service issues. Our engineers managed to identify and resolve many of these issues, but intermittent problems may

still exist as we continue to increase capacity.

 

If you're still experiencing issues, we recommend that you power cycle the Barbie Hello Dreamhouse by turning the

Dreamhouse off for 15 seconds and then powering it back on.

 

We are very sorry for the inconvenience this has caused you and your family, and appreciate your patience as we

get this resolved.

If all codes in the instruction manual have been tried unsuccessfully or your brand of DVD player is not listed, it is possible that the code for your DVD player may still be in the controller. You may be able to find the code using the manual search method.

1. Make sure the controller has good batteries and slide the 3 position memory switch on the back of the controller to the desired memory position.
2. Insert the compilation DVD into the DVD player and turn on the DVD player and TV.
3. Insert the programming card into the controller, the green light should blink twice.
4. Point the controller at the DVD player and press the left arrow key.
5. Continue to press the left arrow key at a 1 second interval. Be sure to watch to see if the power to the DVD player turns off.
6. If the power to the DVD player turns off stop and remove the programming card. Turn the DVD player back on. Play the disk and allow the DVD footage to play through until it gets to the screen, which shows the 5 different activity cards.
7. Insert the test card into the controller, the green light should blink twice.
8. The DVD should skip to the test screen, if it does not remove the test card and re-insert the programming card and continue from step 5.

   This process may take a while. If you press the left arrow button more than 300 times and the green light no longer blinks, it is possible that your DVD player's code is not supported by this version of the controller. Verify version and if new version includes more codes for their DVD player. If so, send a new controller. If no new codes have been added to their brand of DVD player, you will need to follow the service policy, return for voucher or refund.

If the test card skips to the footage, which resembles the test card then proceed with testing the controller. See Testing the unit section of your manual or quick set up instructions.

In career mode or exhibition mode, look for black track-pad with chevron arrows at bottom or side of the screen.  Move your figure back and forth along the track-pad rapidly to grapple, pin, or toss a Superstar out of the ring. 

 

In the specialty matches, move your figure back-and forth along the track-pad rapidly to catch up to the opposing Superstar, or to increase your power against him.

Click the link below and follow these instructions to update your Tech Touch Lightning McQueen.

https://service.mattel.com/us/Docs/Tech_Touch_Lightning_McQueen_Unlock.exe

1. Click the "Download App" button to download the update to your PC.
2. Click "Save" to save the app.
3. Tech­_Touch_Lightning_McQueen.zip will download to your Downloads folder. Double click this file.
4. Click to “Run” the app if prompted by your Internet browser.
5. A window may open, saying: “Windows protected your PC.” If you see this window, click “More Info”, then "Run Anyway,"
6. The app should open.
7. Make sure Tech Touch Lightening McQueen has batteries installed.
8. Connect Tech Touch Lightning McQueen to PC with included USB cable.
9. Press Tech Touch Lightning McQueen’s button to power him on. A USB symbol should appear.
10. Click the “Update” button in app. Keep Tech Touch Lightning McQueen plugged in.
11. When “Update Completed!” appears, exit the app.
12. Unplug Tech Touch Lightning McQueen. Enjoy three (3) new race tracks from Cars 3 -- Midnight Run, Willy’s Butte, & Victory Lap!