First, ensure that the figure is specifically meant for the Apptivity WWE Rumblers game, and is not a regular Rumblers figure. You will be able to tell whether it is for Apptivity by looking for the base that the figure sits on.  Only the figures with a base will work with the game. 

Check the bottom of the base for debris, and wipe it with a clean, dry cloth.

Wipe your screen with a soft, dry cloth to ensure the best conductivity with the base.

Make sure you are holding the figure by the grips on its base in order for it to be recognized.  Do not wear gloves or mittens since the grips need to come in contact with your fingertips.

Make sure that you are not placing the figure on the frame around the iPad screen. You must keep the figure only within the active screen area.

During the setup process your device is connected to your new Hello Barbie™.  If the Hello Barbie™ Companion App is closed while Hello Barbie™ is still connected to your device, the "Connection Error" will appear.  Please take the following steps:

• Close the Companion App
• Go to your device's WiFi settings
• Reconnect to your WiFi network, Re-open the Barbie Companion App

The error should be resolved and you can continue the setup process.  In some cases, you may have to start over.

If you are are using Version 2.0 or lower, please note that this version of Engine Activities will no longer be supported.

Apptivity works best without a screen protector.

• Enable Bluetooth on your tablet device.

• Turn Monster Maker off using the power switch, then turn it back on.

• If the blue light is glowing steady blue and you can’t connect to your tablet device, turn off Bluetooth on any nearby tablet device that has been paired to the Monster Maker.

• Please see pages 6 and 7 in the instruction manual for detailed instructions.

If this occurs during the Hello Barbie™ setup process, make sure the doll is properly charged.  Hello Barbie™ should remain in the charging station and connected to power during the setup.

When putting Hello Barbie™ into connection mode, make sure you see white flashing lights (they may also look light blue) If the lights flash (royal) blue, Hello Barbie™ has been reset and will automatically say "My batteries need to recharge.  Please connect me to the charging station."  Connect Hello Barbie™ to the charger and continue putting her into connection mode.

If this occurs during conversations or red lights appear, connect Hello Barbie™ to her charger, make sure that the charging cable is firmly connected to the doll, and that the orange charging indicator is illuminated.

·         You cannot use your combat weapons in flying by game design as they would not allow you the range and fire rate required to complete the mission.

From the home screen, tap the Settings icon.  From there you can change a variety of settings including turning off multitasking gestures.  For more detail, please refer to http://www.apple.com/support/ipad

We know a big concern with parents is the safety of playing with a physical toy on their iPad screen.  Acknowledging this, we have developed Apptivity toys utilizing special screen-safe plastic that when clean and free of foreign debris will not scratch screen surfaces.

• First, ensure that the car is specifically meant for the Apptivity Hot Wheels game, and not a regular Hot Wheels car. You will be able to tell whether it is for Apptivity by looking for the contact points on the bottom of the car.
• Ensure that the contact points are extended rather than retracted. There is a button on the bottom of the car that allows you to switch between traditional Hot Wheels car play (retracted) and Apptivity mode (extended).
• Check the bottom of the car for debris, and wipe it with a clean, dry cloth.
• Wipe your screen with a soft, dry cloth to ensure the best conductivity with the car.
• Make sure you are holding the car in the right location in order for it to be recognized.
  • Hold it in the center and on the sides of the car while the tires are on the screen.
  • Make sure that you are not placing the car on the black or white frame around the iPad screen. You must keep the car only within the screen area.
  • Do not wear gloves or mittens since the car needs to come in contact with your fingertips.

IMPORTANT, PLEASE READ THIS SECTION FIRST:
The instructions below are only intended for users of Version 3.0 or higher.  If you have are using Version 2.0 or lower, please note that the product has moved, and the same app is now available as Thomas & Friends: Engine Activity Fun -- please download the new version here: https://itunes.apple.com/us/app/thomas-friends-engine-activity/id623385416?ls=1&mt=8.  

For Version 3.0 or higher users ONLY:
Because Engine Activities is universal, you should be able to run all purchased packs on iPad and iPhone, without needing to buy them again. To access an already purchased pack on a different device, simply tap the “Buy” icon on the second device. The app will recognize that you already own those activities, and you will be prompted to begin the download free of charge.

·         Check the bottom of the figure for debris, and wipe it with a clean, dry cloth.

·         Wipe your screen with a soft, dry cloth to ensure the best conductivity with the figure.

·         Do not wear gloves or mittens since the figure needs to come in contact with your fingertips.

·         Make sure that you are not placing the figure on the frame around the iPad screen. You must keep the figure only within the active screen area.

·         The figure is only recognized when placed within an open level, so make sure you don’t put it down on a menu page or another non-playable screen.

If this occurs during the Hello Barbie™ setup process, the WiFi SSID name or the WiFi password was possibly entered incorrectly.  Select the "Manage WiFi" option to add the correct SSID name and password.

If the issue occurs during conversations and/or Hello Barbie's lights are flashing yellow you may need to move the doll closer to the WiFi router/modem.  Hello Barbie's lights will flash yellow if the WiFi signal is getting weaker.

We know a big concern with parents is the safety of playing with a physical toy on their iPad screen.  Acknowledging this, we have developed our toys utilizing special screen-safe plastic that when kept clean and free of foreign debris will not scratch screen surfaces.