Please go to

service.mattel.com

to request replacement parts . Please store the adapters in the tool stand when not in use.

If you want to come back to play later, simply lift up your fingers or the figure to get the pause menu.  Then press the iPad home button to minimize the app. 

You cannot go to the main menu to switch between characters without losing your progress.

When playing the game, lift your figure or fingers off the screen for at least 4 seconds, and the pause menu will appear.

The checklist icon is the green notepaper at the left side of the screen. Tap it to access the checklist.

The checklist will indicate your next task or assignment within the game.

No, unless you are playing with your fingers. Each figure can only be used in that specific character’s game.

When playing the game, lift your figure or fingers off the screen for at least 4 seconds, and the pause menu will appear.

The map icon is the MH pendant at the top of the left side of the screen. Tap it to access the map.

The map has arrows pointing to where you should go next to complete your task. The various colored icon shows you where you currently are.

o    Blue = Frankie

o    Pink = Draculaura

o    Purple = Clawdeen

o    Turquoise = Lagoona

Skullette™ icons show you where non-player characters are located.

Always remove the marker from the Monster Maker when printing is complete.  Replace cap on marker immediately after use.  Store the markers in the tool stand, cap side down, when not in use.  If left uncapped, markers will dry out.  Markers can be partially restored by replacing the caps and storing them in the tool stand, cap side down, for 24 hours.  Use the included markers only with the Monster Maker.

To initially configure Hello Barbie™, please follow the steps below:

• Download the Companion App for your device from: https://toytalk.com/product/hello-barbie/
• Ensure your Hello Barbie™ doll is plugged in and is charging.  For best results, we recommend that Hello Barbie™ be as close to your Internet router as possible.
• Open the Companion App and follow the outlined step to create your Toy Talk account
• Follow the in-app steps to configure your WiFi network

Hello Barbie™ can store up to three WiFi networks.  To add additional WiFi networks, please follow the steps below:

• Have the Hello Barbie™ Doll and the Companion App near one another
• Open the Hello Barbie™ Companion App on your device
• On the "Manage Hello Barbie™" screen, tap the "Manage WiFi Connection" button
• Follow the in-app steps to add additional WiFi Networks

Hello Barbie™ may occasionally encounter issues sending and receiving conversations.  The issues may be based on signal strength, roaming, or Internet congestion.  Usually the issues are brief and Hello Barbie™ will resume operation quickly.  This can also occur when Hello Barbie™ has been in connection mode for along time or has timed out after a long period of inactivity.  Turning Hello Barbie™ off and on again will enable the doll to resume normal activity.

This may also happen if Hello Barbie™ loses its WiFi connection.  Please take the following steps:

• Close the Companion App
• Go to your devise's WiFi settings
• Reconnect to your WiFi network

In addition, you may get this message if Hello Barbie's batteries are low.  If this is the case, please place Hello Barbie™ back on her charger.

• You can customize your vehicle in the workshop.  Follow the green tool icon to find the workshop hangar.
• There are multiple types of customizations that you can make:
  • One-shots are one-time game modifiers that you can use to improve your performance, such as nitro bursts that give you faster speed.  However, after you use a one-shot, you no longer have it anymore.  You would need to unlock another one to use it again.
  • Add-ons are customizations that can be used forever on your vehicle, such as tires or weapons.  Once you have unlocked them, they are permanently available for your use.
• In order to modify your vehicle in the workshop, tap any icon in the circle with your finger and it will take you to the page where you can unlock it, if you have enough credits.
  • Those that are green are unlocked and your car is currently equipped with that item.

  • Those items that are orange are already unlocked, but your car is not currently equipped with that item.

  • Those that are grey are unearned.

• You can purchase more credits to unlock specific one-shot or add-on modifications. Once add-ons are purchased, they will always be available to equip your car.

If this occurs during the Hello Barbie™ setup process, make sure the doll is properly charged.  Hello Barbie™ should remain in the charging station and connected to power during the setup.

When putting Hello Barbie™ into connection mode, make sure you see white flashing lights (they may also look light blue) If the lights flash (royal) blue, Hello Barbie™ has been reset and will automatically say "My batteries need to recharge.  Please connect me to the charging station."  Connect Hello Barbie™ to the charger and continue putting her into connection mode.

If this occurs during conversations or red lights appear, connect Hello Barbie™ to her charger, make sure that the charging cable is firmly connected to the doll, and that the orange charging indicator is illuminated.

Each Superstar has his own signature move, offense/defense ranks, signature Superstar entrance, and digital object to use in-game during power play mode (objects are only available in career mode).

After each match, win or lose, you earn experience points which can be applied to upgrade your Superstar’s offense or defense capabilities.

If this occurs during the Hello Barbie™ setup process, the WiFi SSID name or the WiFi password was possibly entered incorrectly.  Select the "Manage WiFi" option to add the correct SSID name and password.

If the issue occurs during conversations and/or Hello Barbie's lights are flashing yellow you may need to move the doll closer to the WiFi router/modem.  Hello Barbie's lights will flash yellow if the WiFi signal is getting weaker.